Fiona Porter
Stoke-on-Trent,Staffordshire
Summary
Accomplished professional with extensive expertise in invoicing, billing, and process improvement initiatives. Demonstrates proficiency in data inputting, spreadsheet creation and analysis, and Microsoft Office applications. Skilled in customer relationship management systems and project management software, ensuring seamless interdepartmental coordination and effective task prioritisation. Adept at managing client relations with patience and diplomacy, excelling in conflict resolution and maintaining professional discretion. Committed to enhancing organisational efficiency through meticulous attention to detail and resilience under pressure.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Administrative assistant
NHS
Staffordshire
12.2013 - Current
- Managed front desk duties to ensure smooth operation of reception area.
- Collaborated with HR officers during recruitment process to streamline candidate screening.
- Interacted professionally with clients providing excellent service at all times.
- Supported accurate record-keeping with proficient data entry skills.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Organised client meetings, prepared agendas and took detailed minutes.
- Facilitated internal communication.
- Improved customer satisfaction through prompt response to email and phone queries.
- Updated company databases by inputting new employee contact information and employment details.
- Contributed to team effort by accomplishing related results as needed.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Assisted with budget preparations enabling effective financial planning.
- Submitted timely reports which provided critical updates on various projects.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Wrote professional letters, emails and memoranda for business communication.
- Examined, scanned and input documents in software system.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Gathered information, created charts and produced reports for staff.
- Classified physical and digital documentation with correct codes.
- Applied maths abilities to calculate and check financial figures.
Education
GCSEs -
Berryhill High School
Stoke-on-Trent 09.1982 - 05.1987
Skills
- Invoicing and billing experience
- Process improvement initiative
- Data inputting
- Spreadsheet creation
- Flexibility in task handling
- Customer relationship management systems
- Project management software use
- Calendar scheduling
- Data entry speed
- Office equipment operation
- Patience and diplomacy
- Telephone etiquette
- Task prioritisation
- Data organisation
- Interdepartmental coordination
- Microsoft Office proficiency
- Written correspondence
- Document preparation
- Conflict resolution expertise
- Client relations
- Meeting facilitation
- Records management
- Event planning
- Filing systems knowledge
- Resilience under pressure
- Spreadsheet creation and analysis
- Professional discretion
- Postal handling routines
- Decision-Making confidence
- Stress resilience
- Interpersonal savvy
- Email handling efficiency
- Verbal articulation
- Typing speed and accuracy
- Data entry proficiency
- Customer Service
- Cultural awareness
- Attention to Detail
Affiliations
- Theatre, travelling, eating out, swimming
Timeline
Administrative assistant
NHS
12.2013 - Current
GCSEs -
Berryhill High School
09.1982 - 05.1987