Hi, I’m
Malina Cossins
Leicester,United Kingdom
Summary
Experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner and be able to work in fast-paced environments. Maintain excellent quality standard through thorough checks and proactively suggesting process improvements. Excellent in operating in a fast-paced environment with demanding objectives for sales, service and customer. Highly trained in customer service skills and satisfaction, resolving customer complaints as well as handling food safety and food hygiene. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
7
years of professional experience
1
year of post-secondary education
Work History
Marks & SpencerDerby, United Kingdom
Warehouse Operative
06.2019 - Current
Job overview
- Completed work following safety rules for best working practices.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Loaded packaged goods on to trucks for shipping.
BANGKOK LOUNGEHarpenden, United Kingdom
Waitress
09.2018 - 06.2019
Job overview
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Marks & SpencerBradford, United Kingdom
Picker and Packer
04.2018 - 09.2018
Job overview
- Complied with health and safety by responsibly using equipment.
- Worked effectively and efficiently to consistently achieve productivity targets and KPIs.
- Kept clean working area, reporting any issues to management.
- Labelled and organised packages for accurate deliveries.
SWENSEN'S ICE CREAMCHONBURI, THAILAND
Waitress
07.2017 - 03.2018
Job overview
- Warmly greeted customers and proactively reduced wait times.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Maintained food safety by checking temperatures and storing ingredients correctly.
- Cleaned and repaired ice cream machine to support dessert sales.
WHO CAFECHONBURI, THAILAND
Waitress
04.2016 - 07.2017
Job overview
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
De Montfort University
Foundation Degree in Arts from Art and Design
10.2020 - 07.2021
De Montfort UniversityLeicester
Bachelor of Arts from Architecture
10.2021
Skills
- Customer service
- Problem solving
- Food service
- Suggestive selling
- Marketing and sales experience
- Quality checking
- Training and Development
- Teamwork and Collaboration
- AutoCAD
- Hand-drawing skills
- Technical detailing
- SketchUp
- Revit
- Presentation drawings
Languages
English
Advanced
C1
Thai
Master or proficient
C2
Korean
Beginner
A1
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
De Montfort University
Bachelor of Arts from Architecture
10.2021
De Montfort University
Foundation Degree in Arts from Art and Design
10.2020 - 07.2021
Warehouse Operative
Marks & Spencer
06.2019 - Current
Waitress
BANGKOK LOUNGE
09.2018 - 06.2019
Picker and Packer
Marks & Spencer
04.2018 - 09.2018
Waitress
SWENSEN'S ICE CREAM
07.2017 - 03.2018
Waitress
WHO CAFE
04.2016 - 07.2017
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