Madison-Leigh Woolley
Watton,Norfolk
Summary
Front of house team member with expertise in creating welcoming environments and enhancing guest experiences. Proficient in managing high-volume settings, resolving customer inquiries, and supporting team operations for seamless service delivery. Recognized for fostering positive interactions and driving high customer satisfaction levels.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work history
Rajinda FOH Team member
Center Parcs
Brandon, Suffolk
2022.11 - Current
- Optimised workflow during busy periods by coordinating effectively with kitchen staff.
- Met dietary requirements through careful dish preparation and presentation.
- Recommended specials and seasonal offerings to boost sales revenue.
- Advanced team efficiency by assisting in training new waitstaff members.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Bed maker
Center Parcs
Brandon, Suffolk
2021.06 - 2022.11
- Achieved improved efficiency in bed making through time management skills.
- Followed company's guidelines strictly while performing daily tasks, upholding brand standards.
- Improved customer satisfaction by ensuring beds were made to a high standard.
Education
NVQ Level 2 - Make-Up Artistry
City College Norwich
Norwich 2021.09 - 2022.07
Skills
- Knowledge of allergen standards
- Beverage serving expertise
- Drink serving techniques
- Host and Hostess experience
- Health and Safety Compliance
References
References available upon request.
Timeline
Rajinda FOH Team member
Center Parcs
2022.11 - Current
NVQ Level 2 - Make-Up Artistry
City College Norwich
2021.09 - 2022.07
Bed maker
Center Parcs
2021.06 - 2022.11