Lisa Anderson

• I warmly welcome guests on arrival and seat them,
• Take food and drinks orders also asked if they have any allergy’s or intolerance’s
• Handled complaints effectively, resulting in increased customer satisfaction. So they are happy to return, good customer service skills I get on with anyone,
• I can be one day in the kitchen helping because someone has rang in sick, another day making drinks as I’m baristas trained, I have a level 2 hygiene certificate,
• Im confident enough to work on my own but feel able to a for advice if needed, I work well with a team.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Processed cash and card payments promptly, minimising customer waiting trained on the epos tills . Also happy to answer the phone to take booking and help with enquiries
• Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
• Followed health and hygiene standards when handling food,
• Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
• I always come to work with a smile on my face it what the customers deserve a friendly smile goes a long way.

• My role on Fridays, I could be helping prepare food in-house for the cafe or helping do afternoon teas or doing buffets for weddings or wakes any occasion,
• Serving behind the bar, this involves stock taking, filling fridges, cashiers work
• Customers service helping with tickets sales, organising fun events like music events successfully and dog shows bingo wreath work shops, also designing posters advertising I also went to collage to learn word processing and Microsoft word,
• I especially loved the community event bringing people together,
• I’m a very organised person who always gives my all to anything I’ve been asked to do to get the best possible results, I’m a bit of a perfectionist but can also do this in the Time given I get on with a role and do things properly that’s probably one of my best traits,

I worked at Royal Mail for 23 years,

I’ve used to drive a 7.5 tonne lorry to Peterborough conveying Mail also on delivery, I also worked in our callers office handling special deliveries, which included cash handling and communication services skills, there was lots of responsibility here which I was happy to take,

also being a people person helped being friendly and helpful always having a smile too.