Joshua Cooper

I am eighteen-years-old and i am a dedicated front-of-house team member with over 2 years of experience in the hospitality industry. Known for providing excellent customer service and maintaining composure in high-pressure situations. Experienced in training staff and enhancing guest experiences through upselling and effective complaint resolution.

I work swiftly and efficiently in order to clear, clean and set tables for the next set of people to come in to be seated. I also memorise the menu and find out what food pairs well with each other in order to have greater success with upselling the menu and achieving higher customer satisfaction. When speaking with guests I am friendly and enthusiastic, even when I'm operating in a fast-paced environment. I am calm and composed when dealing with stressful situations, like an unexpected rush or being short-staffed.

I feel like I would be an asset to the team as I am always ready to help my fellow colleagues as and when they need me. I have a great work ethic and I provide a fast and high-quality service to my guests.

In my time in the hospitality industry, I have been given the responsibility to train new staff, including a shift where I was with a new manager that hadn't been trained so I took the initiative of helping him out. I talked him through how a typical shift would run and I also showed him some of the main manager jobs on a close. My help made the shift work smoothly and efficiently. My role during that day were: that I was responsible for seating people and taking their orders; making drinks at the bar; running food from the kitchen to the guests; taking payments (both cash and card); I was responsible for closing down the bar (which is a managers job) as well as doing my regular closedown jobs.

At my current job, I am trained on the bar where I pour pints, make cocktails and soft drinks. I am trained as front of house, where I make reservations for future guests, sorting out allergens for guests, answering the phone and answering questions and queries and taking orders from guests. I am part-trained in the kitchen, I have done many pots shifts, I have been trained on prep and I am also trained on carving the meats on the carvery deck where I have to carve a precise weight or else the business loses profit.

I have helped out with training new staff, this is through them shadowing me in their inductions so they can see how I go about doing my shifts. I am also many peoples first port of call when seeking advice and help when on shift.

• Football - I play football on Wednesday evenings and support Newcastle United.
• Music - play the Tuba for the Lincolnshire Hospital Band, I go to practice on Monday evenings