Madeleine Carter
Kettering,Northants
Summary
I have a genuine desire to work towards the betterment of people, which led me to pursue my degree in social care and subsequently work within numerous community driven roles. For example, in my previous role as an Independent living Scheme Officer with Orbit Housing, I strove to build and maintain safe and thriving communities, promoting the independence and uniqueness of each customer. I achieved this through developing strong customer relationships, driven by my earnest commitment to their wellbeing. I appreciated the uniqueness of every customer, even when this leadsto complex and challenging issues, which I dealt with professionally and discreetly.
My current role has been part of a new initiative within the Midlands Partnership NHS Foundation Trust entitled the Transformation Programme which sought to seamlessly unite both health and social care ensuring that patients could have their needs met in the least intrusive and most holistic way.
My role as Tenancy Sustainment Officer within the Community Mental Health Team, was introduced on the recognition that underpinning both physical and mental health is a safe, secure and affordable home.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Tenancy Sustainment Officer
Midlands Partnership Foundation NHS Trust
Lichfield, Staffordshire
2023.01 - Current
- Wrote detailed reports, aiding in case documentation.
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Collaborated with colleagues for effective teamwork.
- Handled sensitive information with discretion and professionalism.
- Increased operational efficiency by streamlining administrative processes.
- Responded promptly and effectively to emergencies using established protocols.
- Worked diligently under pressure whilst preserving high-quality output.
Housing Management Worker
Amicus Trust
Northampton, Northamptonshire
2018.08 - 2024.06
- Performed daily equipment checks for uninterrupted operations.
- Participated in weekly team meetings to discuss progress and targets.
- Complied with all health and safety regulations for worker welfare.
- Fostered positive relationships with clients through professional interactions.
- Handled customer queries effectively, ensuring their satisfaction.
- Collaborated with team members to achieve daily project targets.
- Participated in team meetings to discuss goals, challenges, and process improvements
Independent Living Scheme Manager
Orbit Housing
Alcester, Warwickshire
2019.08 - 2022.01
- Improved tenant satisfaction by implementing efficient communication strategies.
- Conducted regular property inspections for ensuring optimal living conditions.
- Ensured smooth operations by effectively managing maintenance requests and repairs.
- Developed strong relationships with tenants, fostering a positive community atmosphere.
- Coordinated social activities for enhancing tenant engagement.
- Handled challenging behaviour of residents, maintaining peace in the premises.
- Monitored budget expenses, promoting financial sustainability of schemes.
- Assisted residents with benefit applications, reducing their financial stressors.
- Played an instrumental role in resolving tenant disputes amicably.
- Managed all aspects of health and safety within the properties, ensuring resident welfare at all times.
- Collaborated closely with other professionals such as social workers and healthcare providers for holistic support of residents.
Education
Bachelor of Arts - Social Care
Northampton University
Northampton 2014.09 - 2017.06
Diploma of Higher Education - Health and Social Care
Northampton College of Further Education
Northampton 2012.09 - 2014.07
GCSEs - Mathematics
Northampton College
Northampton 2013.06 - 2014.08
Skills
- Social work processes
- Gender-sensitive social work
- Social work theory application
- Social work training
- Social work theory
- Housing law familiarity
- Community housing solutions
- Tenant housing transfers
- Housing legislation knowledge
- Housing regulations compliance
- Effective communication
- Compassionate communication
- Strong oral and written communication skills
- Professional empathy
Affiliations
- Reading
- Nature
- Health and Fitness
- Cookery
Timeline
Tenancy Sustainment Officer
Midlands Partnership Foundation NHS Trust
2023.01 - Current
Independent Living Scheme Manager
Orbit Housing
2019.08 - 2022.01
Housing Management Worker
Amicus Trust
2018.08 - 2024.06
Bachelor of Arts - Social Care
Northampton University
2014.09 - 2017.06
GCSEs - Mathematics
Northampton College
2013.06 - 2014.08
Diploma of Higher Education - Health and Social Care
Northampton College of Further Education
2012.09 - 2014.07