Mackenzie Richards
Ayr,United Kingdom
Summary
Charismatic and driven individual with background in customer service and hospitality. Possesses strong communication and problem-solving skills, paired with ability to work well under pressure. Aims to create memorable experiences and contribute to thriving bar environment.
Personable individual with genuine interest in providing excellent customer service and ensuring guest satisfaction. Possesses strong interpersonal skills and ability to swiftly adapt to new environments, complemented by keen attention to detail. Ready to contribute to creating memorable dining experiences and fostering welcoming atmosphere.
Overview
2
2
years of professional experience
29
29
years of post-secondary education
Work History
Barmaid
Dalmellington Inn
Dalmellington, East Ayrshire
09.2024 - Current
- Assembled cocktail ingredients for the creation of signature drinks.
- Performed closing duties, ensuring the venue was ready for business the following day.
- Handled challenging situations calmly, resolving issues promptly for patrons' satisfaction.
- Collaborated effectively with team members to ensure smooth operation.
- Ensured timely service by managing drink orders during peak hours efficiently.
- Checked identification to prevent underage drinking in compliance with legal requirements.
- Maintained cash register operations for accurate financial transactions.
Waitress
Valley Coffee House
Dalmellington, East Ayrshire
05.2023 - Current
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained clean and organised dining area for customer comfort.
- Utilised professional communication skills to resolve customer complaints.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
Education
Scottish Qualifications Certificate - Higher English
Doon Academy
Dalmellington, East Ayrshire 08.2017 - 06.2023
Scottish Qualifications Certificate - Mathematics
Doon Academy
Dalmellington, East Ayrshire 08.2017 - 06.2023
Scottish Qualifications Certificate - Biology
Doon Academy
Dalmellington, East Ayrshire 08.2017 - 06.2023
Scottish Qualifications Certificate - Art & Design
Doon Academy
Dalmellington, East Ayrshire 08.2017 - 06.2023
Scottish Qualifications Certificate - Physical Education
Doon Academy
Dalmellington, East Ayrshire 08.2017 - 06.2023
Skills
- Understanding of licensing laws
- Responsible alcohol serving
- Safety and hygiene procedures
- Bartending tools usage
- Upbeat personality
- Time management
- Dietary requirements understanding
- Resilient under pressure
- Patience and composure
- Safe manual handling
- Customer Service
Timeline
Barmaid
Dalmellington Inn
09.2024 - Current
Waitress
Valley Coffee House
05.2023 - Current
Scottish Qualifications Certificate - Higher English
Doon Academy
08.2017 - 06.2023
Scottish Qualifications Certificate - Mathematics
Doon Academy
08.2017 - 06.2023
Scottish Qualifications Certificate - Biology
Doon Academy
08.2017 - 06.2023
Scottish Qualifications Certificate - Art & Design
Doon Academy
08.2017 - 06.2023
Scottish Qualifications Certificate - Physical Education
Doon Academy
08.2017 - 06.2023
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