Gemma Bridge
Houghton-Le-Spring,Durham
Summary
Hi My name is Gemma Bridge , I am a very outgoing Bubbly person, Hard working & always willing to Learn new Skills. I have experience in Retail Sales , Bar & Customer Service and I would love to Join your Team.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Barmaid
The White Lion
Houghton-Le-Spring, Durham
03.2024 - 09.2025
- Demonstrated versatility, adapting to different roles as required during shifts.
- Maintained cash register operations for accurate financial transactions.
- Cultivated regular clientele with excellent interpersonal skills and product knowledge.
- Prioritised cleanliness, resulting in an inviting and hygienic bar environment.
Barmaid
Britannia
Houghton-Le-Spring, Durham
05.2019 - 03.2024
- Managed stock levels to avoid unnecessary wastage or shortages.
- Performed closing duties, ensuring the venue was ready for business the following day.
- Operated till, handled cash accurately whilst balancing receipts at end of shift.
- Collaborated effectively with team members to ensure smooth operation.
- Prioritised cleanliness, resulting in an inviting and hygienic bar environment.
- Maintained cash register operations for accurate financial transactions.
- Assembled cocktail ingredients for the creation of signature drinks.
Sales assistant
B&M Retail
Durham, Durham
11.2015 - 05.2018
- Collaborated effectively with team members to meet sales targets.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Assisted customers with product selection for optimal satisfaction.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Offered personalised shopping advice to enhance customer experiences.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
Christmas sales assistant
Poundworld
Seaham, Durham
10.2014 - 02.2015
- Supported colleagues during busy periods, contributed to team cohesion and productivity.
- Managed till operations, ensuring accurate transactions.
- Promoted special offers and discount deals to stimulate sales.
- Worked extended hours during holiday season to meet business needs.
- Managed stock replenishment timely, ensured availability of popular items throughout the day.
- Assisted in visual merchandising for attractive product displays.
- Balanced cash register at end of shift accurately, maintained financial integrity within the store.
- Kept up-to-date with latest products for effective selling strategies.
- Demonstrated excellent knowledge of store products, contributing to increased sales.
- Maintained clean shop floor for a pleasant shopping environment.
- Collaborated with team members for smooth running of store operations during peak times.
Hostess
Highfield Hotel
East Rainton, Sunderland
02.2013 - 03.2014
- Coordinated efficiently with kitchen staff for timely food preparation.
- Greeted customers over the phone politely while taking down reservation details accurately.
- Collaborated with the serving staff to streamline service delivery.
- Organised waiting lists during peak hours to manage crowd effectively.
- Maintained a clean entrance area, creating an inviting atmosphere.
- Provided excellent customer service to ensure repeat business.
- Assessed table occupancy and guest flow effectively, managing unexpected patron increases smoothly.
- Assisted in setting up and clearing tables for improved dining experience.
- Handled customer queries and complaints, ensuring satisfaction.
- Worked in high-pressure situations whilst maintaining composure and professionalism.
- Ensured availability of menus by regularly checking inventory and placing orders when necessary.
Education
GCSEs - secondary school
Houghton Kepier Sports College
Houghton-Le-Spring, Durham 09.2005 - 07.2010
Skills
- Advanced bartending techniques
- Bar equipment operation
- Safety and hygiene procedures
- Responsible alcohol serving
- Professionalism in service
- Flexible availability
- Understanding of licensing laws
- Cash handling
- Payment Processing
- Verbal communication
- Order processing
- Inventory control
- Coffee machine operation
- Memorising orders
- Glassware maintenance
- Complaint handling
- Cash handling and till reconciliation
- Sales promotion
- Drinks and menu knowledge
- Strong communication
- Stock rotation
- Cash and credit transactions
- POS system operation
- Composure under pressure
- Money handling
- Food safety understanding
Affiliations
- Spending quality time with Family & Friends
- Keeping Fit & going for walks
- Going on Holidays
Timeline
Barmaid
The White Lion
03.2024 - 09.2025
Barmaid
Britannia
05.2019 - 03.2024
Sales assistant
B&M Retail
11.2015 - 05.2018
Christmas sales assistant
Poundworld
10.2014 - 02.2015
Hostess
Highfield Hotel
02.2013 - 03.2014
GCSEs - secondary school
Houghton Kepier Sports College
09.2005 - 07.2010