RHIANNA CROSS
Essex
Summary
Results-driven professional with a background in business administration and digital media. Extensive experience in hospitality and customer service, highlighting effective time management and problem-solving capabilities. Skilled in social media content management and customer support, achieving high standards of service. Strong collaborator with a commitment to enhancing customer experiences and organizational success.
Overview
4
4
years of professional experience
Work history
Barmaid/waitress
The Whalebone inn
Chelmsford, Essex
2025.06 - Current
- Collaborated effectively with team members to ensure smooth operation.
- Assembled cocktail ingredients for the creation of signature drinks.
- Enhanced bar efficiency by keeping work areas clean and well-stocked at all times.
- Demonstrated versatility, adapting to different roles as required during shifts.
- Ensured timely service by managing drink orders during peak hours efficiently.
- Handled challenging situations calmly, resolving issues promptly for patrons' satisfaction.
- Maintained cash register operations for accurate financial transactions.
- Operated till, handled cash accurately whilst balancing receipts at end of shift.
- Managed stock levels to avoid unnecessary wastage or shortages.
- Performed closing duties, ensuring the venue was ready for business the following day.
- Increased customer satisfaction with swift problem resolution techniques.
- Prioritised cleanliness, resulting in an inviting and hygienic bar environment.
- Fostered a welcoming atmosphere through polite conversation and prompt service.
- Improved customer engagement by maintaining a friendly and approachable demeanour.
Activities Assistant
South Woodham Leisure Centre
2024.08 - 2026.03
- Assisting with administrative and organisational tasks during events
- Setting up equipment, games and activity areas
- Managing customer enquiries and providing information
- Hosting parties, supporting children’s sessions and maintaining a safe environment
- Serving food and maintaining clean, organised workspaces
Seasonal Elf
2023.11 - 2025.12
- Interacting with customers and delivering high-quality customer experiences
- Organising set designs, props and costumes
- Supporting the smooth running of a themed event environment
Waitress
China Kitchen
2022.05 - 2025.11
- Serving food and drinks and taking orders
- Handling payments and managing bills
- Communicating with customers and solving issues calmly
- Completing cleaning and organisational tasks
- Taking takeaway orders over the phone and managing order flow
Team Member
The Wild Thyme
2024.11 - 2025.05
- Preparing food in line with safety standards
- Taking customer orders and providing excellent customer service
- Maintaining a clean, organised kitchen and service area
- Working efficiently during busy periods
Front of House & Social Media Assistant
Munchies Café
2023.12 - 2024.09
- Managing the café’s social media accounts and creating engaging posts
- Taking online and in-restaurant orders
- Cash handling and operating digital ordering systems
- Supporting day-to-day customer service and maintaining the café environment
Education
GCSEs - undefined
William de Ferrers School
2019.01 - 1 2024
Skills
- Office administration Scheduling and organization Customer inquiries management
- Client engagement skills
- Social media strategy Content development Visual communication
- Independent work skills
- solution-oriented thinker
- Team coordination
- detail-oriented tasks
- Fast-paced adaptability
- Honesty and reliability Friendly demeanor Dependability
- Understanding of licensing laws
- Flexible availability
- Cash handling
HOBBIES & INTERESTS
I am an active cheerleader and help coach two younger teams, which has strengthened my leadership, communication and organisational skills. I enjoy creating digital content, watching theatre and films, and taking part in multiple sports including athletics and football. Coaching and drama have helped me develop confidence, creativity and the ability to work effectively in a team.
Timeline
Barmaid/waitress
The Whalebone inn
2025.06 - Current
Team Member
The Wild Thyme
2024.11 - 2025.05
Activities Assistant
South Woodham Leisure Centre
2024.08 - 2026.03
Front of House & Social Media Assistant
Munchies Café
2023.12 - 2024.09
Seasonal Elf
2023.11 - 2025.12
Waitress
China Kitchen
2022.05 - 2025.11
GCSEs - undefined
William de Ferrers School
2019.01 - 1 2024