Mackenzie Costello
Stanley,Durham
Summary
Accomplished professional with a strong background in leadership excellence and customer orientation. Demonstrates expertise in adaptable leadership, quality control procedures, and cost-reduction strategies. Proven ability to enhance customer service through exceptional communication skills and health and safety compliance. Adept at team leadership, decision making, and negotiation, with first-aid certification. Committed to driving organisational success while maintaining high standards of quality and safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Consett, Durham
09.2020 - Current
- Ensured health and safety measures in line with company regulations.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff.
- Enforced compliance with food hygiene regulations, upheld high quality standards.
- Trained staff on product knowledge, resulted in better customer interactions.
- Motivated employees towards achieving sales targets, increased overall store revenue.
- Resolved customer complaints promptly to maintain high service standards.
- Managed inventory control, reduced wastage.
Glass collector
Empire WM Club
Stanley, Durham
10.2019 - 09.2020
- Supported team members during high-volume shifts for improved efficiency.
- Delivered exceptional customer service to enhance establishment's reputation.
- Maintained cleanliness of bar area by prompt collection and washing of glassware.
- Improved atmosphere of establishment with regular upkeep and tidying tasks.
- Enhanced safety in work environment by promptly clearing broken glassware.
Education
GCSEs - English Language
North Durham Academy
Stanley, Durham 09/2014 - 06/2019
GCSEs - Mathematics
North Durham Academy
Stanley, Durham 09/2014 - 06/2019
GCSEs - Finance
North Durham Academy
Stanley, Durham 09/2014 - 06/2019
GCSEs - Information Technologies
North Durham Academy
Stanley 09/2014 - 06/2019
Diploma of Higher Education - Business Management
New College Durham
Durham 09/2019 - 06/2021
Skills
- Leadership excellence
- Customer orientation
- Adaptable leadership
- Quality control procedures
- Cost-reduction strategies
- Customer Service
- Communication skills
- Health and Safety Compliance
- Team Leadership
- First-aid certified
- Decision making
- Negotiation
- Integrity and ethics
Certification
Driving Licence
Affiliations
- In my spare time, I enjoy running, swimming to ke
Timeline
Shift Manager
McDonald's
09.2020 - Current
Glass collector
Empire WM Club
10.2019 - 09.2020
GCSEs - English Language
North Durham Academy
09/2014 - 06/2019
GCSEs - Mathematics
North Durham Academy
09/2014 - 06/2019
GCSEs - Finance
North Durham Academy
09/2014 - 06/2019
GCSEs - Information Technologies
North Durham Academy
09/2014 - 06/2019
Diploma of Higher Education - Business Management
New College Durham
09/2019 - 06/2021
Similar Profiles
Rosa Ruiz ValenciaRosa Ruiz Valencia
Asistant Manager at McDonald'sAsistant Manager at McDonald's
Roselyn Somuah BaahRoselyn Somuah Baah
Crew member at McDonald'sCrew member at McDonald's
NO NUAMNO NUAM
Cashier at McDonald'sCashier at McDonald's
Godson JojuGodson Joju
Café Barista at McDonald'sCafé Barista at McDonald's
Tyler SewellTyler Sewell
Food service worker at Sarah DeftyFood service worker at Sarah Defty