Abdiaziz Hussain
Walsall,west midlands
Summary
Results-driven customer service professional with extensive experience across retail and transportation sectors. Known for delivering exceptional customer experiences through strong communication, empathy, and problem-solving skills. Proven ability to manage day-to-day operations while maintaining high standards of safety, efficiency, and service quality. Skilled in resolving customer concerns quickly and effectively, fostering trust and long-term satisfaction. Dedicated to creating positive interactions, supporting team success, and consistently exceeding performance and service goals.
Overview
10
10
years of professional experience
Work history
Shift manager
Lidl Gb
Walsall, west midlands
07.2024 - Current
- Reported key metrics to upper management for business decision-making process.
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Streamlined operations by implementing efficient work procedures.
- Coordinated with team members for seamless shift transitions.
- Optimised shift schedules to improve operational efficiency.
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
- Delivered excellent customer service by overseeing staff training programmes.
- Trained staff on product knowledge, resulted in better customer interactions..
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Managed inventory control, reduced wastage.
- Maintained cleanliness and hygiene standards across all work areas, ensured pleasant environment for customers and staff alike..
- Motivated employees towards achieving sales targets, increased overall store revenue..
Environmental enforcement officer
Dudley Council
Dudley, west Midlands
02.2024 - 07.2025
- Provided expert advice on waste management systems, improving sustainability efforts.
- Tracked emerging trends in waste management to stay updated on industry changes.
- Consulted regularly with local stakeholders.
- Educated public about recycling practices, increasing community involvement.
- Improved community safety by enforcing waste disposal regulations.
- Maintained accurate records of all inspections and investigations for transparency.
- Handled complex cases effectively using sound judgement and strong analytical skills.
- Investigated environmental complaints for prompt resolution.
- Ensured compliance with environmental laws by conducting regular inspections.
- Collaborated with legal team on prosecution cases related to environmental offences.
- Reported any significant findings during inspections promptly to senior management.
- Monitored sites for at least once every week to track progress with plans and assess user conformance with specifications.
Team Leader
DHL Supply Chain
08.2021 - 12.2023
- Picking orders from shelves
- Packing orders on workstation
- Working to deadlines
- Operating MHE to manoeuvre stock
- Working with a large team
- Dispatching orders
- Booking in Orders
- Leading a team of 25 people
- Conducting inductions on a weekly basis
- Covering line manager’s duties when possible
- Working on tight dead lines daily
- Conducting morning and end of day brief
Team Leader
Hermes
11.2019 - 03.2021
- Organising people’s break times
- Dispatching and unloading of trailers
- Working with large amount of people
- Working to deadlines
- Excellent organiser
- Planning shift times and days
- Good leadership skills
Baker
Tim Hortons
04.2019 - 11.2019
- Baking
- Cooking
- Working in a team
- Working to deadlines
- Customer service
- Cleaning
Picker Packer
Royal Mail
05.2017 - 06.2018
- Working for Royal mail during my holidays whilst a student
- Responsible for sorting parcels in a timely manner working to strict targets
- Working as part of a team to meet deadlines
- General warehouse maintenance including cleaning duties
- Remaining flexible according to business needs working shifts
Warehouse Operative
TNT
04.2016 - 02.2017
- Loading and unloading vehicles
- Ensuring warehouse was clean and tidy
- Working in very fast paced environment
Education
Level 1 and 2 - Plumbing
South And City College
Birmingham 09.2012 - 7 2014
Level 1 - Motor Vehicle
Green Spring Training
Birmingham 09.2011 - 6 2012
GCSE’s - Mathematics, Science Double, Business Studies, Religious Studies
Primrose High School
Birmingham 09.2007 - 7 2010
Higher National Diploma - Business Management
Global Banking School
Birmingham 09/2025 - 09/2029
Skills
- Excellent communication skills
- Extensive customer service experience
- Punctual
- Dependable
- Reliable
- Ability to work on my own initiative
- Effective team participant
- Leader
- Willingness to learn
- Willingness to develop
- Flexible
- Approachable
- Pleasant personality
- Workforce scheduling
- Leadership excellence
- Quality control procedures
- Performance monitoring
- Equipment operation
- Logistics coordination
- Results-driven
- Supply chain management
- Initiative taking
- Communication proficiency
- Deadline adherence
- Resilience under pressure
- Time efficiency
- Health and Safety Compliance
- Customer Service
- Communication skills
- Team Leadership
- Attention to Detail
- Strategic planning
- Leadership
- Quality Control
- Conflict Resolution
- Inventory control
- Project Management
- Inventory management
- Process Improvement
- Regulatory compliance
Custom Section
- Phoenix Training Services, Forklift Counter Balance licence, Forklift Reach licence
- PeoplePlus Garrets Green training Center, Health and Safety certificate Level 1
- South and City College, 2012-09-01, 2014-07-31, Level 1 and 2 in Plumbing
- Green spring training, 2011-09-01, 2012-06-30, Level 1 in Motor Vehicle
- Primrose high school, 2007-09-01, 2010-07-31, GCSE’s Mathematics B, Science Double CC, Business Studies C, Religious Studies C
- Online course, 2018-01-02, 2018-02-03, Food Hygiene level 1 and 2
References
Available on request
Affiliations
- Reading Books
- Gym
- Running
- Learning New Skills
Languages
English
Fluent
Somali
Fluent
Arabic
Advanced
Polish
Intermediate
Danish
Intermediate
References
References available upon request.
Timeline
Shift manager
Lidl Gb
07.2024 - Current
Environmental enforcement officer
Dudley Council
02.2024 - 07.2025
Team Leader
DHL Supply Chain
08.2021 - 12.2023
Team Leader
Hermes
11.2019 - 03.2021
Baker
Tim Hortons
04.2019 - 11.2019
Picker Packer
Royal Mail
05.2017 - 06.2018
Warehouse Operative
TNT
04.2016 - 02.2017
Level 1 and 2 - Plumbing
South And City College
09.2012 - 7 2014
Level 1 - Motor Vehicle
Green Spring Training
09.2011 - 6 2012
GCSE’s - Mathematics, Science Double, Business Studies, Religious Studies
Primrose High School
09.2007 - 7 2010
Higher National Diploma - Business Management
Global Banking School
09/2025 - 09/2029