Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Sonya Patti

Clayhall,Essex

Summary

Accomplished professional specializing in crisis management, employee scheduling, and team development. Proven track record in enhancing store security, cash handling, and loss prevention strategies. Expertise in profit and loss analysis, health and safety compliance, and staff mentoring, leading to improved employee retention and performance. Strong skills in merchandising, budget management, and sales leadership, with a focus on data-driven decision-making and process improvement.

Overview

25
25
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Store manager

Tesco
Essex, essex
06.2014 - Current
  • Managed staff scheduling for up to 120 colleagues, ensuring optimal coverage during peak periods.
  • Leading development within team and providing with next leaders
  • Monitored inventory levels consistently to prevent stock shortages and manage overages.
  • Upheld health and safety regulations to maintain secure shopping environments.
  • Oversaw visual merchandising initiatives that improved store aesthetics.
  • Resolved customer complaints effectively, preserving store reputation and consumer relationships.
  • Coached underperforming employees, leading to marked improvements in job performance.
  • Assisted customers promptly in locating products throughout shop floor.
  • Collaborated with upper management on strategic planning, offering operational insights.
  • Oversaw visual merchandising efforts that enhanced overall store appearance.

Deputy Store Manger

Tesco
London, City of London
05.2010 - 05.2014
  • Efficiently managed shift schedules to ensure smooth operations during peak hours.
  • Coordinated promotional events, significantly boosting store revenue streams.
  • Ensured compliance with financial regulations by playing crucial roles in annual audits.
  • Implemented effective inventory management techniques to enhance store operations.
  • Conducted risk assessments to strengthen health and safety protocols.
  • Reduced theft incidents on shop floor through loss prevention strategies, resulting in better results each quarter
  • Fostered team spirit through regular staff training and development programs.
  • Maintained accurate records to ensure adherence to legal standards.

Human resources manager

Tesco
London, City of London
01.2006 - 01.2010
  • Implemented employee development schemes, achieving high staff satisfaction levels.
  • Enhanced recruitment processes, resulting in improved talent acquisition outcomes.
  • Streamlined HR procedures, leading to more organized operations.
  • Ensured employee well-being through effective welfare policies implementation.
  • Developed over 20 managers, boosting morale and key performance indicators.
  • Fostered company culture by organizing regular staff engagement activities.
  • Facilitated grievance resolution using professional mediation techniques.
  • Monitored HR trends to assess company performance against KPIs.

Team Manager

Tesco
London, England
01.2004 - 01.2006
  • Streamlined operations to enhance team productivity and performance.
  • Cultivated strong rapport within team, fostering collaboration, development of 5 colleagues moving them to team leaders
  • Handled employee grievances to maintain workplace harmony.
  • Prioritized workload for timely task completion.
  • Delegated responsibilities effectively among team members.
  • Addressed customer complaints promptly, ensuring satisfaction.
  • Monitored health and safety measures for compliance.
  • Developed action plans for ongoing process improvements.

Team leader

Tesco
London, City of London
01.2002 - 01.2004
  • Implemented motivation strategies, significantly reducing staff turnover.
  • Encouraged open communication to foster positive work culture.
  • Coordinated projects to ensure timely milestone delivery.
  • Fostered high-performing environment to boost productivity and quality.
  • Coached team members on new workflows for smoother transitions.
  • Identified knowledge gaps, enabling team to overcome challenges.
  • Trained staff in complaint resolution, ensuring high customer satisfaction levels.
  • Managed shift operations, motivating team to optimize sales performance.

Store colleague

Tesco
London, London
09.2000 - 01.2002
  • Executed flexible roles across store departments to broaden knowledge and skills.
  • Facilitated customer refunds and exchanges, enhancing client relationships.
  • Boosted sales through effective merchandising techniques and promotional displays.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Assisted customers with product selection, increasing overall satisfaction.
  • Trained new staff members, resulting in improved work performance.
  • Contributed to visual merchandising efforts to enhance product visibility.

Education

A-Levels - Business studies

Waltham Forest College
London
09.1994 - 05.1996

NVQ Level 2 - Business studies

Red bridge college
Essex
09.1993 - 05.1994

GCSEs - GCSE's

Plashet Secondary school
London
09.1988 - 05.1993

Skills

  • Crisis management capabilities
  • Health and Safety regulations
  • Performance monitoring
  • Employee motivation techniques
  • Communication effectiveness
  • Health and Safety Compliance
  • Relationship Management
  • Project Management
  • Process Improvement
  • Performance analysis
  • Legal compliance
  • Self-motivation
  • Stress management
  • Good communicator
  • Time-management
  • Risk Management

Affiliations

  • exploring new cuisines and adding my own twists
  • Avid tottenham supporter
  • Keeping fit and healthy
  • Watching reality tv for my sins

Certification

Alcohol license

References

References available upon request.

Timeline

Store manager

Tesco
06.2014 - Current

Deputy Store Manger

Tesco
05.2010 - 05.2014

Human resources manager

Tesco
01.2006 - 01.2010

Team Manager

Tesco
01.2004 - 01.2006

Team leader

Tesco
01.2002 - 01.2004

Store colleague

Tesco
09.2000 - 01.2002

A-Levels - Business studies

Waltham Forest College
09.1994 - 05.1996

NVQ Level 2 - Business studies

Red bridge college
09.1993 - 05.1994

GCSEs - GCSE's

Plashet Secondary school
09.1988 - 05.1993

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Sonya Patti