Luke Ridley

• Kept bar stocked and organised for easy access and quick service to customers.
• Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
• Worked well within cohesive team to create friendly atmosphere customers enjoyed.

• As a member of OG Rugby Club I provide help behind the bar when neccessary
• Took customer orders and prepared drinks following best practices for each type.
• Kept bar stocked and organised for easy access and quick service to customers.
• Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
• Washed and put away glassware after customer use, maintaining ready stock for customer service.

• Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
• Supported team members during rush hours, demonstrating flexibility and teamwork in fast-paced environments.
• Greeted new customers, answered initial questions, and took drink orders.
• Removed discarded trash and used dishes from customer tables.
• Maintained a clean, safe working environment to eliminate accident risks.
• Activley listened to customers to fully understand requests and address concerns

For a week during the Christmas holidays, I was given the responsibility to be a pet sitter for a local family while they were away during the Christmas holidays.

My responsibilities included:

• Ensuring care and wellbeing of two indoor cats by maintaining feeding schedules and cleanliness.
• Providing daily updates to the owner with pictures.
• Ensuring the house was locked and secure.

During my Year 10 work experience, I had the pleasure to work as a shop assistant at Hadley Wood Golf Pro Shop for 2 weeks. My responsibilities were varied and included assisting the Golf pros in the shop and outdoors at the golf range. Welcoming members and guests to the shop, and getting them promptly checked in.

• Enhanced customer satisfaction by providing prompt and courteous assistance.
• Maintained a clean and organised shop environment, improving overall shop appearance.
• Facilitated a welcoming atmosphere for guests, contributing to positive first impressions.
• Efficiently collected and returned golf balls at the range, ensuring continuous play.
• Regularly restocked shelves, ensuring product availability and appealing displays.
• Received commendations from management for my time at the shop.