Lucy Waite
Leeds,Leeds
Summary
Accomplished professional specializing in hospitality operations, team management, and training. Proven expertise in sales techniques, brand marketing, and profit margin analysis to drive business growth. Skilled in staff training, cash management, and bookkeeping, ensuring efficient service delivery. Aiming to leverage bartending skills and hospitality knowledge to enhance customer satisfaction and operational excellence.
Overview
1
1
Certification
7
7
years of post-secondary education
4
4
years of professional experience
Work history
Bar manager
Stonegate Pubs
Leeds, Leeds
2024.11 - Current
- Coordinated with kitchen staff to synchronise food service with bar operations during busy periods.
- Monitored stock levels, ensuring availability during peak service hours.
- Built customer rapport, enhancing customer loyalty and repeat visits.
- Delivered a training programme for junior staff to support teamwork.
- Presented cocktail training to staff before the new menu launch.
- Coordinated venue events to drive higher bookings.
- Handled cash processes to reduce discrepancies in daily cash tallies.
Sales assistant
OFFICE Shoes
Leeds, Leeds
2023.01 - 2024.06
- Utilised sales promotion knowledge to assist customers in making informed choices, boosting their confidence in purchases.
- Presented product features effectively to assist customers in making informed decisions. to drive higher sales conversions.
- Resolved customer queries and complaints promptly during peak service hours to enhance customer satisfaction.
- Organised and maintained displays to create an inviting store atmosphere that encouraged customer engagement.
- Created in-store displays to support product discovery and presentation.
Education
Bachelor of Arts - Fashion Design
Leeds Arts University
Leeds 2021.09 - 2024.06
A-Levels - Photography
Knutsford Academy
Knutsford, Cheshire East 2019.09 - 2021.06
A-Levels - English Lit/Lang
Knutsford Academy
Knutsford, Cheshire East 2019.09 - 2020.06
A-Levels - Finance
Knutsford Academy
Knustford 2019.09 - 2021.06
Skills
- Bartending techniques
- Draught maintenance
- Food safety compliance
- Profit margin analysis
- Cash management
- Profit margin analysis
- Staff training
- Hospitality operations
- Brand marketing
Affiliations
- gym
- fashion upcycling
Certification
I completed an award training program within Stonegate that elevated my knowledge of how a business operates. What costs can effect profits and how we could take action to counter act them where possible, this course also taught me management skills to efficiently train and deploy staff ensuring a smooth running venue.
Timeline
Bar manager
Stonegate Pubs
2024.11 - Current
Sales assistant
OFFICE Shoes
2023.01 - 2024.06
Bachelor of Arts - Fashion Design
Leeds Arts University
2021.09 - 2024.06
A-Levels - Photography
Knutsford Academy
2019.09 - 2021.06
A-Levels - English Lit/Lang
Knutsford Academy
2019.09 - 2020.06
A-Levels - Finance
Knutsford Academy
2019.09 - 2021.06