Theo Newby
Barrow in Furness,Cumbria
Summary
Experienced Bartender/ Manager with knack for creating welcoming atmospheres, known for turning customer feedback into actionable improvements, ensuring top-notch service and repeat business. Committed to delivering the best service possible.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Bar manager
Amigos Mexican
Ulverston, Cumbria
09.2021 - 11.2025
- I have overseen general maintenance of bar equipment resulting in fewer disruptions and a efficient work environment.
- Coordinating of events at Amigos, leading to increased bookings.
- Monitoring stock levels to avoid any potential shortages during peak hours.
- Trained and guided new staff on customer service protocols to improve the guest experience.
- Development of drinks/ cocktail menus, resulting in increased beverage sales.
- Handled complaints effectively, ensuring repeat business from satisfied customers.
- Led by example in providing customers with attentive, professional restaurant service.
- Stayed calm under pressure during peak hours and during town-wide events and busy days.
- Shown to be able to work independently and with focus as a member of a team.
Education
NVQ Level 2 - Plumbing
Kendal College
Kendal 08.2020 - 06.2022
NVQ Level 3 - Mechanical Engineering
Furness college
Barrow in Furness, Cumbria 09.2019 - 05.2021
Skills
- Till operations proficiency
- Food safety regulations
- Complaint handling expertise
- Alcohol laws compliance
- Beer draught system maintenance
- Bartending techniques
- Hygiene standards compliance
Timeline
Bar manager
Amigos Mexican
09.2021 - 11.2025
NVQ Level 2 - Plumbing
Kendal College
08.2020 - 06.2022
NVQ Level 3 - Mechanical Engineering
Furness college
09.2019 - 05.2021