Joshua Montgomery
Hove,East Sussex
Summary
Experienced Bar Manager with knack for creating welcoming atmospheres and boosting customer satisfaction. Spearheaded successful initiatives to increase sales and streamline operations, fostering cohesive team environment. Known for turning customer feedback into actionable improvements, ensuring top-notch service and repeat business.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Bar manager
The Brunswick
Brighton, Brighton and Hove
03.2022 - Current
- Managed maintenance of bar equipment, minimising operational disruptions.
- Resolved customer complaints, fostering repeat business from satisfied patrons.
- Negotiated supplier contracts, enhancing pricing and product quality.
- Scheduled staff rosters, optimising resource allocation effectively.
- Ensured a clean and hygienic environment, elevating overall bar ambiance.
- Coordinated events at the venue, boosting bookings significantly.
- Monitored stock levels, preventing shortages during peak hours.
- Executed end-of-day financial routines for cash and card transactions accurately.
- Collaborated with kitchen staff to ensure timely food service delivery during busy periods.
- Oversaw weekly craft beer rotation and coordinated beer events such as monthly tap takeovers and annual festivals.
Assistant manager
The Railway Bell
Brighton, Brighton and Hove
06.2021 - 03.2022
- Supported health and safety initiatives by maintaining safe working conditions for staff members.
- Delivered exceptional customer service contributing to repeat business and customer loyalty.
- Collaborated with colleagues to ensure smooth service during peak periods.
- Conducted regular inspections and maintenance checks to uphold health and safety compliance.
- Prepared glasses, garnishes, ice, and other bar equipment before opening hours to ensure readiness for service.
- Kept bar area clean and organised to enhance customer satisfaction.
- Recommended beverages to customers leading to increased sales.
- Processed cash transactions securely to minimise risk of theft or fraud.
- Assisted general manager with daily pub operations and led team during shifts when manager was off duty.
- Trained new staff effectively to maintain high service standards.
Supervisor
Morrisons
Brighton, Brighton and Hove
03.2018 - 06.2021
- Facilitated training sessions for staff development.
- Implemented policies to uphold service standards.
- Provided feedback to enhance employee performance.
- Assisted in the recruitment of qualified staff members.
- Promoted products to contribute to sales targets.
- Managed stock levels for efficient store operations.
- Handled cash transactions to ensure financial accuracy.
- Processed returns to maintain customer satisfaction.
- Advised customers on product choices based on needs.
- Maintained a tidy sales floor for improved shopping experience.
- Trained new staff members to boost team productivity.
- Established relationships with customers through effective communication.
Education
GCSEs -
Hove Park School
Brighton, Brighton and Hove 09.2009 - 07.2014
A-Levels -
Hove Park Sixth Form
Brighton, Brighton and Hove 09.2014 - 07.2016
Skills
- Customer orientation
- Bar layout design understanding
- Bartending techniques
- Alcohol laws compliance
- Knowledge of hygiene standards
- Scheduling staff rotas
- Bar equipment maintenance
- Table service techniques
- Cash handling
- Order processing
- Hospitality management
Certification
BIIAB Level 2 Award for Personal Licence Holders
Timeline
Bar manager
The Brunswick
03.2022 - Current
Assistant manager
The Railway Bell
06.2021 - 03.2022
Supervisor
Morrisons
03.2018 - 06.2021
A-Levels -
Hove Park Sixth Form
09.2014 - 07.2016
GCSEs -
Hove Park School
09.2009 - 07.2014