Casey-ann Goward
Newport,Wales
Summary
Experienced Bar Manager with knack for creating welcoming atmospheres and boosting customer satisfaction. Spearheaded successful initiatives to increase sales and streamline operations, fostering cohesive team environment. Known for turning customer feedback into actionable improvements, ensuring top-notch service and repeat business.
Overview
6
6
years of professional experience
Work history
Bar manager
Bar lounge boujee
Newport, Wales
2023.12 - Current
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Enhanced customer satisfaction with professional bartending techniques.
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Conducted routine safety checks to adhere to health and safety regulations in premises.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Trained new staff on customer service protocols to enhance guest experience.
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Promoted special offers and events via social media platforms boosting brand visibility.
- Developed cocktail menus, resulting in increased beverage sales.
- Mentored junior staff members fostering a supportive work atmosphere.
- Coordinated events at the venue, leading to increased bookings.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Reconciled cash and credit card transactions to maintain accurate records.
Catering assistant
Alice’s snack bar
Newport, Wales
2020.06 - Current
- Coordinated with suppliers for timely delivery of fresh produce contributing towards seamless kitchen operations.
- Supported head chef in meal planning and menu development to cater to various tastes and dietary needs.
- Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
- Upheld presentation standards by arranging food items attractively on serving trays and tables.
- Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
- Ensured freshness of ingredients by properly storing them according to food hygiene standards.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Provided excellent customer service, ensuring guest satisfaction.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
Events staff member
Boujee luxe events
Newport, Wales
2020.01 - Current
- Improved overall event experience with meticulous attention to detail.
- Actively participated in pre-event rehearsals resulting in flawless execution on the day.
- Played integral role in team meetings leading to more organised and smoothly run events.
- Maintained calm under pressure whilst dealing with unforeseen event issues.
- Fostered positive relationships with clients through proactive communication and problem-solving skills.
- Ensured safety regulations adherence to create a secure environment for attendees.
- Setup stalls, banners, signage correctly contributing towards a well-decorated venue.
- Collaborated closely with event planners to understand client needs and expectations better.
- Provided first-class hospitality services, resulting in repeat business.
- Assisted in post-event clean up, leaving the venue spotless every time.
Education
NVQ Level 2 - Hairdressing
Nash college
Newport06.2021
Skills
- Hygiene standards compliance
- Pressure handling
- Table service techniques
- Sales persuasion
- Customer orientation
- Bar layout design understanding
- Venue promotion techniques
- Till operations proficiency
- Knowledge of hygiene standards
- Bar equipment maintenance
- Drink mixing and serving
- Bartending techniques
- Cash handling
- Order processing
- Stock control
- Staff motivation
- Situational awareness
- Drink mixing
- Hospitality management
- Wine knowledge
- Menu knowledge
- Recruitment and hiring
Timeline
Bar manager
Bar lounge boujee
2023.12 - Current
Catering assistant
Alice’s snack bar
2020.06 - Current
Events staff member
Boujee luxe events
2020.01 - Current
NVQ Level 2 - Hairdressing
Nash college