Summary
Overview
Work history
Education
Skills
Timeline
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sinead doherty

Londonderry,derry

Summary

Experienced Bar Manager with knack for creating welcoming atmospheres and boosting customer satisfaction. Spearheaded successful initiatives to increase sales and streamline operations, fostering cohesive team environment. Known for turning customer feedback into actionable improvements, ensuring top-notch service and repeat business.

Overview

21
21
years of professional experience

Work history

Bar manager

Brickwork
Derry
11.2017 - Current
  • Fostered positive relationships with customers enhancing their loyalty towards the establishment.
  • Enhanced customer satisfaction with professional bartending techniques.
  • Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
  • Ensured compliance with local licensing laws for smooth operation of the bar.
  • Scheduled weekly rosters for staff allocation optimising resources efficiently.
  • Trained new staff on customer service protocols to enhance guest experience.
  • Managed cash handling procedures, reducing discrepancies in the daily tally.
  • Monitored stock levels to avoid any potential shortages during peak hours.
  • Maintained a clean and hygienic environment, improving overall ambiance of the bar.
  • Developed cocktail menus, resulting in increased beverage sales.
  • Conducted routine safety checks to adhere to health and safety regulations in premises.
  • Coordinated events at the venue, leading to increased bookings.
  • Mentored junior staff members fostering a supportive work atmosphere.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Negotiated supplier contracts for better pricing and improved product quality.
  • Promoted special offers and events via social media platforms boosting brand visibility.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.

Team leader

Jd wetherspoon
Derry
11.2004 - 05.2017
  • Devised actionable plans towards achieving set business objectives within deadlines.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Monitored daily operations whilst reducing operational cost significantly.
  • Improved customer satisfaction through close collaboration with the team.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Led shifts and motivated team to drive sales.
  • Monitored health and safety measures for guaranteed compliance.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.

Education

GCSEs -

St cecilias college
Derry
09.2001

Skills

  • Knowledge of hygiene standards
  • Sales persuasion
  • Event planning experience
  • Drink mixing and serving
  • Menu development capabilities
  • Bar layout design understanding
  • Bartending techniques
  • Cocktail creation proficiency
  • Customer orientation
  • Complaint handling expertise
  • Hygiene standards compliance
  • Till operations proficiency
  • Cash handling
  • Stock control
  • Drink mixing
  • Hospitality management
  • Customer Service
  • Team Leadership
  • Hiring procedures
  • Cost control
  • Health and Safety regulations

Timeline

Bar manager

Brickwork
11.2017 - Current

Team leader

Jd wetherspoon
11.2004 - 05.2017

GCSEs -

St cecilias college

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sinead doherty