Lucy Miller
Bishop Auckland,Durham
Summary
Ambitious and successful Customer Service Assistant with more than 3 years of professional customer service and leadership experience. Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Proficient at troubleshooting and supervising talented teams. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Creative individual seeks social media support opportunity to build on abilities in content development and knowledge of varied platforms. Produces reactive, topical content and captions to increase user engagement. Plans and prioritises well to manage busy workloads in a calm manner under pressure.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Bar Staff Member
Bishop Sports Bar
Bishop Auckland, Durham
07.2020 - Current
- Handled and moved supplies for restocking and stock checks.
- Collected cash and card payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Greeted customers and provided excellent customer service.
- Maintained cleanliness and organisation of all line workstations.
- Outlined problems and made proactive solutions to support quick resolution.
- Advertised Products Online and Verbally Resulting in sales increase by at least 50%.
- Provided leadership and guidance to junior staff.
- Recognised and managed workplace risks, immediately determining best methods for resolution.
- Served customers to drive sales and deliver top-quality experiences.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Regularly Managed and welcomed over 100 customers at one time.
Education
GCSEs - Core Academic Subjects
Bishop Barrington School A Sports with Mathematics College
Bishop Auckland 09.2015 - 03.2020
Skills
- Problem Solving
- Placid and Resilient
- Active Listening
- Social Media Advertising
- Customer Service
- Organisation
- Positive Attitude
- Hard Working
- Organised
- Leadership
- Team Work
- IT skills and Knowledge
- Cash and Credit Handling
- Customer-focused
- Time Management
- Target Driven
Timeline
Bar Staff Member
Bishop Sports Bar
07.2020 - Current
GCSEs - Core Academic Subjects
Bishop Barrington School A Sports with Mathematics College
09.2015 - 03.2020
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