Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Hi, I’m

Lucy Matthews

Stoke-on-Trent,Staffordshire
Lucy Matthews

Summary

Experienced and friendly student with over 2 years in animal care industry. Committed to achieving excellent service standards though compassionate communication and responsiveness to learning quickly and taking instructions well. With a positive and energetic attitude to all hands on tasks and engaging in customer service. Highly passionate about the animal industry and ready for anything,

Overview

2
years of professional experience

Work History

darren bailey
Stoke-on-Trent, Staffordshire

Bartender
01.2024 - Current

Job overview

  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Attended tables regularly to check customer needs were met.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
  • Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Supported serving staff with fast, accurate beverage preparation.
  • Collected, washed and put away glassware between guests.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.

sally exerly davis
Congleton, Cheshire East

Cattery assistant
09.2022 - Current

Job overview

  • Fed, watered and toileted animals ahead of treatments.
  • Trained in animal first aid to provide emergency assistance.
  • Verified security of animal holding areas to prevent escape.
  • Updated pet health records in line with established procedures for data security.
  • Met with members of general public to discuss potential bring of pets, by using my knowledge of the company when on visits
  • Monitored animal wellness and provided direct and immediate care.
  • Optimised animal comfort during treatments through compassionate care.
  • Paid consistent attention to resident felines, offering affection to boost wellness.
  • Completed pet intake paperwork and processes for accurate recordkeeping.

M&Co
Congleton, Cheshire East

Store assistant
04.2022 - 09.2024

Job overview

  • Designed visually pleasing in-store and window displays to increase footfall.
  • Displayed wares in temporary structures at markets to attract new customers.
  • Prepared invoices for customers with large orders or special sales types.
  • Attended regular training opportunities to maintain up to date product and service knowledge.
  • Practised safe and secure stock handling methods, reducing product damage and loss.
  • Maintained spotless store presentation through regular cleaning, organising and tidying.
  • Handled complaints calmly and professionally, minimising conflict and maintaining customer satisfaction.
  • Worked energetically to maintain efficient operations during peak trading hours.

Education

Reaseheath College
Nantwich

level 3 diploma in animal management from animal management
Sep 2022 - Jun 2024 (1 year & 9 months)

University Overview

  • Course of study in animal management
  • working with animals on the collage zoo such as amphibians, mammals of all sizes, reptiles, birds
  • First aid taught
  • dissections on fish and birds
  • husbandry and health checks
  • business and work experience
  • 415 hours of animal care work experience complete

Congleton High School
Congleton

GCSEs
Sep 2017 - Jun 2022 (4 years & 9 months)

Skills

  • Bar cleaning and maintenance
  • Cash register operation
  • Outstanding customer service
  • Cash control
  • Enthusiastic communicator
  • Positive attitude
  • Training and development
  • Performance improvement
  • Problem-solving
  • Team building
  • Time management
  • Microsoft usage

Affiliations

  • I always enjoy outdoors, gardening I my passion
  • ink painting and DIY
  • nature walks and finding all sorts of animals

References

References available upon request.

Timeline

Bartender

darren bailey
01.2024 - Current

Cattery assistant

sally exerly davis
09.2022 - Current

Store assistant

M&Co
04.2022 - 09.2024

Reaseheath College

level 3 diploma in animal management from animal management
Sep 2022 - Jun 2024 (1 year & 9 months)

Congleton High School

GCSEs
Sep 2017 - Jun 2022 (4 years & 9 months)

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Lucy Matthews