ANTHONY Amadi
Manchester,ENGLAND
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Capable room attendant passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in hotel establishments.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Bartender
DE TONCH BAR AND GRILL
FCT, ABUJA, NIGERIA
01.2022 - 09.2023
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
Housekeeping Cleaner
JIMLIN SERVICES
Salford, England
05.2023 - 06.2023
- Maintained flexible working patterns to best suit evolving customer needs.
- Swept, mopped, waxed and polished floors, delivering pristine finish.
- Vacuumed and steamed carpets, curtains and upholstered furniture.
- Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
- Provided high-quality cleaning services on 3 rooms daily, working efficiently to meet timeframe demands.
- Interacted positively and professionally with residents, maintaining excellent service standards.
Receptionist
BIRBEK HOTEL
, NIGERIA
12.2020 - 12.2021
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Delivered front of house duties with warm and professional manner.
- Reduced waiting times through effective time and resource management.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Answered 80+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
Room Attendant
sharaton hotel
FCT, ABUJA, NIGERIA
02.2019 - 11.2020
- Stocked trollies to maintain stable cleaning supplies.
- Addressed guests' problems and fulfilled special requests.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Vacuumed and dusted reception areas and walkways.
- Reported maintenance issues for prompt resolution.
- Delivered extra linen and toiletries to meet guest needs.
- Followed COSHH and fire procedures to maintain hotel health and safety.
- Secured guest rooms after performing housekeeping services.
- Trained new room attendants on company policies and cleaning procedures.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Completed smooth housekeeping with exceptional planning and quality assurance.
Education
Bachelor of Science - BIOCHEMISTRY
HEIM WELDIOS UNIVERSITY OF MANAGEMENT
BENIN 02.2015 - 09.2018
Skills
- Beer, wine and cocktail service
- Suggestive selling
- Cocktail list development
- Courteous
- Hospitality expertise
- Mixology
- Verbal communication
- Training and development
- Problem solving
- Extensive wine knowledge
- Bar cleaning and maintenance
- Exemplary hygiene standards
- Expert multitasker
- Strong communication
- Customer retention
- Cash control
- Cash reconciling
- Recipe development
- Outstanding customer service
- Food service
- Enthusiastic communicator
Languages
English
Fluent
Timeline
Housekeeping Cleaner
JIMLIN SERVICES
05.2023 - 06.2023
Bartender
DE TONCH BAR AND GRILL
01.2022 - 09.2023
Receptionist
BIRBEK HOTEL
12.2020 - 12.2021
Room Attendant
sharaton hotel
02.2019 - 11.2020
Bachelor of Science - BIOCHEMISTRY
HEIM WELDIOS UNIVERSITY OF MANAGEMENT
02.2015 - 09.2018
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