Paige Lucas
Darwen,Lancashire
Summary
Hardworking bartender and team member trained in mixology, beverage pairing and money handling, as well as hygiene, entertainment and customer service. I also work as an entertainer within the bars that i work at, running the DJ system and karaoke.
Overview
3
3
years of professional experience
Work history
Bartender
Darwen bars and liesure (DBL)
Darwen
2022.06 - Current
- Input orders into register, calculated bills and collected payments.
- Collected, washed and put away glassware between guests.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Built and maintained displays of spirits, enticing guests to make purchases.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
Team member
McDonald's
Darwen, Denbighshire
2021.10 - 2022.11
- Collaborated and offered support with extra tasks to meet team goals.
- Addressed group behavioural issues and promote fun, safety and inclusivity.
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
- Completed opening and closing checklists to create welcoming store environment.
- Educated customers on promotions, offers and special events to enhance product sales.
- Reduced customer wait times through optimised checkout processes.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Applied positive customer service approach to increase satisfaction levels.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Delivered reliable customer service with attention to detail even under high pressure.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Pizza chef
Sbarro pizza
Blackburn, Blackburn with Darwen
2021.02 - 2021.10
- Implemented portion control measures to control food costs.
- Communicated closely with service teams to fully understand special orders.
- Provided support to crew members through all facets of food preparation and delivery.
- Accounted for individual diets and allergens when cooking personal meals.
- Completed comprehensive closing and cleaning checklists.
- Monitored equipment operation and controlled settings to steam, roast and grill food.
- Dated and rotated food stocks to minimise wastage.
- Worked with kitchen staff to streamline food preparation processes.
- Handled phone and online orders to meet service targets.
- Prepared uniform dishes with meticulous care and attention to detail and quality.
- Managed kitchen workflow during peak hours for timely delivery of dishes.
- Enforced proper sanitation practices to prevent food spoilage and contamination.
- Adjusted recipes based on availability of ingredients or current guest preferences.
- Complied with Health and Safety, Food Hygiene and COSHH regulations by by providing best practices and quality standards.
Education
A-Levels - Proffessional Policing Level 3 Extended Diploma
Blackburn College
BlackburnCriminology with Counselling Degree
Salford university
2023.09 -
Skills
- Safe food handling
- Changing beer kegs
- Bar cleaning and maintenance
- Preparing garnishes
- Cash register operation
- Food service
- Problem solving
- Alcohol order processing
- Beverage preparation
- Cash control
- Employee training
- Cocktail list development
- Inventory monitoring
- Outstanding customer service
- Verbal communication
- Beverage upselling
- Strong communication
- Spirits, beer and wine knowledge
- Training and development
- Exemplary hygiene standards
- Expert multitasker
- Customer service
- Floor staff management
- Mixology
- Positive attitude
- Till balancing
Affiliations
- Singing
- Potcasts
- Music
Languages
French
Intermediate
Timeline
Criminology with Counselling Degree
Salford university
2023.09 -
Bartender
Darwen bars and liesure (DBL)
2022.06 - Current
Team member
McDonald's
2021.10 - 2022.11
Pizza chef
Sbarro pizza
2021.02 - 2021.10
A-Levels - Proffessional Policing Level 3 Extended Diploma
Blackburn College