Lucy Linthwaite
Penryn,Cornwall
Summary
I am an optimistic and highly motivated individual seeking an opportunity to further my knowledge in my desired field of work, where I make a positive impact to those around me. I aim to be a reliable and happy person, committed to delivering exceptional service and creating positive interactions with colleagues and customers. I have diverse work experience, raging from retail and hospitality to professionally cleaning holiday homes and office work with the Department of Work and Pensions during the Coronavirus period.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Barista supervisor
The Cornish Barista
Penryn, Cornwall
2023.07 - Current
- Up to date training in health and safety regulations to be confident in a secure workplace.
- Contributed to customer loyalty through exceptional, personable service delivery, resulting in repeat business.
- Facilitate training for new recruits in coffee brewing techniques to enhance service quality and customer satisfaction.
Case Manager
Department For Work & Pensions
St Austell, Cornwall
2020.06 - 2022.12
- Delivered personalised care plans that effectively addressed client needs and available resources.
- Navigated high-stress environments with composure to prioritise client safety.
- Cultivated positive client relationships to enhance support networks.
Education
A-Levels - Musical Theatre
Truro College
Truro 2016.09 - 2018.08
A-Levels - Sociology
Truro College
Truro 2016.09 - 2018.08
A-Levels - Law
Truro College
Truro 2016.09 - 2018.08
GCSEs -
Penryn College
Penryn 2001.04 -
Skills
- Effective communication
- Positive and encouraging attitude
- Eagerness to learn
- Teamwork
- Customer relations
- Creative
- Problem solving
- Active listener
Certification
Level 2 Food Safety and Hygiene for Catering
Affiliations
- Travelling
- DIY Projects/Home Arts&Crafts
- Cooking and Baking
- Gym Classes (Yoga&Spin)
- Walking & Exploring
Accomplishments
I received a 'Recognition and Reward' whilst I was employed in the Civil Service due to my effective communication with claimants. It was noted that I made the most claimant phone calls in the service centre and therefore solved many complex problems that arose in a swift manor, keeping my claimants safe, and the Universal Credit system running as effectively as possible.
References
References available upon request.
Timeline
Barista supervisor
The Cornish Barista
2023.07 - Current
Case Manager
Department For Work & Pensions
2020.06 - 2022.12
A-Levels - Musical Theatre
Truro College
2016.09 - 2018.08
A-Levels - Sociology
Truro College
2016.09 - 2018.08
A-Levels - Law
Truro College
2016.09 - 2018.08
GCSEs -
Penryn College
2001.04 -