Thomas Richards
Taunton,Somerset
Summary
I am an undergraduate student at Oxford Brookes University, studying BSc (Hons) Real Estate, with aspirations of becoming a Chartered Surveyor. As an active member of the Oxford Brookes Real Estate Society (OBRESS), I have gained valuable work experience across several sectors of the built environment, including Planning (Acute Building Design), Building Surveying (Crofts Surveyors) and Project Management (DML Group Ltd). These experiences have provided me with valuable insight into the professional workplace and a broader understanding of the property industry. They have also allowed me to recognise how the transferable skills I have developed through my employment at Costa Coffee, including communication, teamwork and customer service, can be applied to my future career within the property sector.
Overview
3
3
years of professional experience
Work History
Barista Supervisor
Costa Coffee - Roadchef
Taunton , Somerset
2025.09 - Current
- Handle colleague and customer complaints using calm, clear, respectful communication.
- Built and maintained effective, courteous working relationships with colleagues and stakeholders.
- Led teams up to 12 with clear, consistent direction and guidance.
- Solve problems under pressure during busy months using reliable judgment.
Joint Consultative Committee Representive
Roadchef
Taunton, Somerset
2025.09 - 2026.09
- Represent whole team by sharing meeting concerns and actionable proposals.
- Coordinate agenda planning by confirming objectives, timings, and discussion points with attendees.
- Deliver confident presentations and speeches within formal professional settings consistently.
Barista
Costa Coffee - Roadchef
Taunton, Somerset
2023.07 - 2025.09
- Collaborated with team members while prioritising customer service and support.
- Stayed calm during high-volume periods and special events to manage pressures.
- Managed education schedules and part-time job through strong time management practices.
Education
Bachelor of Business Administration - Real Estate BCs (Hons)
Oxford Brookes University
Oxford2029
A-Levels -
Richard Huish Collage
Taunton, SOM2025
Skills
- Customer service and support
- Staff training and development
- Inventory management
- Complaint resolution
- Motivational leadership
- Punctuality and reliability
- Effective communication
- Supervisory leadership
Additional Information
- OBRESS Member
- Oxford Brookes Rugby Union Member
- Life-Gaurding Qualification
- Amater Photographer
References
- Lottie Derham - Ex-Manager at Costa Coffee
- Steve Dibble - Current manager at Costa Coffee
Timeline
Barista Supervisor
Costa Coffee - Roadchef
2025.09 - Current
Joint Consultative Committee Representive
Roadchef
2025.09 - 2026.09
Barista
Costa Coffee - Roadchef
2023.07 - 2025.09
Bachelor of Business Administration - Real Estate BCs (Hons)
Oxford Brookes University
A-Levels -
Richard Huish Collage