Summary
Work history
Education
Skills
References
Timeline
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Roohan Abbas

Bradford,GB

Summary

A dedicated professional with extensive expertise in customer service and team leadership, demonstrating exceptional skills in effective communication, adaptability, and development. Proficient in inventory control, cash management, and order fulfilment, ensuring seamless operations and enhanced customer satisfaction. Committed to maintaining health and safety regulations while possessing a keen attention to detail and understanding of dietary restrictions. Career goals include advancing within the hospitality industry by leveraging skills in coffee bean selection, espresso preparation, and tea preparation to deliver outstanding service experiences. Knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment.

Work history

BARISTA SUPERVISOR

Starbucks Coffee
Bradford
  • Performed regular machine maintenance checks ensuring smooth operation.
  • Supported Baristas during peak hours, maintaining excellent customer service despite high demand.
  • Nurtured a positive and professional work environment through effective leadership.
  • Trained new recruits on coffee brewing techniques to maintain service quality standards.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Expert in handling drive through and drive through orders

SHIFT MANAGER

Popeyes
Leeds
  • Coordinated daily operations to ensure seamless workflows and high team performance.
  • Trained and mentored team members, fostering a productive and supportive work environment.
  • Delivered prompt, effective solutions to customer inquiries and complaints, ensuring satisfaction.
  • Oversaw inventory control, maintaining stock levels and timely order processing.
  • Enforced safety protocols and company policies, ensuring a compliant workplace.
  • Conducted detailed shift handovers to support smooth team transitions and continuity.
  • Built strong customer relationships through professional and approachable communication.

SHIFT LEADER

McDonald’s
Bradford
  • Led team meetings to foster communication and improve work efficiency.
  • Conducted regular equipment checks for optimal performance.
  • Coordinated employee tasks to meet business objectives efficiently.
  • Ensured smooth operational flow by effectively managing shift schedules.
  • Maintained high standards of customer service for improved satisfaction ratings.
  • Upheld company policies strictly, promoting adherence amongst all staff members as well.

Education

Diploma - Public Services

Quarry Hill Campus
Leeds

Skills

  • Effective communication
  • Team leadership
  • Customer service expertise
  • Shift flexibility
  • Team collaboration
  • Inventory control
  • Detail-oriented
  • Health and safety regulations
  • Coffee bean selection
  • Coffee grinding techniques
  • Tea preparation
  • Milk steaming and frothing
  • Handling customer complaints
  • Grounds disposal
  • Espresso preparation
  • Milk steaming
  • Decaffeination
  • Health and Safety regulations

References

Piotr Cichon

149966@frontline.eg-otm.com

07894 353693

Timeline

Diploma - Public Services

Quarry Hill Campus

BARISTA SUPERVISOR

Starbucks Coffee

SHIFT MANAGER

Popeyes

SHIFT LEADER

McDonald’s

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Roohan Abbas