Lucca Griffiths
Bideford,Devon
Summary
Highly efficient Crew Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Reliable and team-focused, with strong communication and problem-solving skills, ensuring seamless coordination and customer satisfaction. Demonstrated ability to thrive in fast-paced environments and collaborate with diverse teams, ensuring smooth operations. Ready to contribute to success of Crew Member role.
Optimistic and dedicated, bringing strong communication and teamwork skills. Proven ability to handle fast-paced environments while delivering exceptional customer service. Committed to contributing to positive and efficient team dynamic, ensuring high-quality service and satisfaction.
Energetic Crew Member with knack for delivering top-notch customer service and maintaining smooth operations. Excel in fast-paced environments by keeping team morale high and ensuring orders are accurate and timely. Regularly praised for improving customer satisfaction and streamlining workflow.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
1
1
year of post-secondary education
Work history
Crew member
McDonald's
Bideford, Devon
2025.11 - Current
- Participated in regular stock takes helping manage supplies efficiently.
- Managed inventory levels for efficient operations during peak hours.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Implemented promotional strategies to attract more customers during off-peak hours.
- Handled high-pressure situations calmly providing solutions promptly.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Executed daily operation procedures ensuring adherence to company's policies.
- Trained in food safety and hygiene practices.
- Attended to customers with friendly and accurate service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Flexibly took on various roles to support workflow.
- Maintained clean and sanitary food preparation areas and equipment.
- Operated cash register to take payments and process orders.
- Prepared food and beverages within target timeframes.
- Addressed questions, concerns and complaints of customers.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Prepared and packaged orders with precise presentation skills.
- Warmly greeted customers and proactively reduced wait times.
- Established professional relationships with peers to enhance productivity and teamwork.
- Maximised restaurant cleanliness and accessibility.
- Prepared products following restaurant portion and presentation standards.
- Shared product knowledge to answer customer questions and make suggestions.
- Worked fast and accurately to meet customer needs and service goals.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Handled customer complaints using quick decision-making to resolve issues.
- Took orders at counter and drive-through with clear communication and professionalism.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Checked completed orders for accuracy, quality and presentation.
- Used fryers , grills, and microwaves while following safety guidelines.
- Assessed food quality before serving customers to meet high-quality standards.
- Greeted incoming customers, offered menu information and documented orders.
- Stayed up-to-date on fast food menu changes to answer customer ingredient and portion questions.
- Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
- Prepared ingredients before busy period based on expected customer levels.
- Grilled meats for correct time to reach safe internal temperatures.
- Operated griddle to heat up or cook meats, cheeses and bread pieces.
Education
GCSEs - GCSE
Great Torrington School
Great Torrington, Devon 2023.09 - 2024.07
Skills
- Fast-Paced work adaptability
- Interpersonal competence
- Special dietary needs understanding
- Responsive engagement
- Table setting expertise
- Good physical stamina
- Communication excellence
- Assertiveness handling
- Items display set-up
- Health and Safety Compliance
- Team player
- Cash handling
- Customer Service
- Food preparation
- Menu memorisation
- Data Entry
- Performance Management
- Staff education and training
- Food temperature monitoring
- Fryer and oven operation
- Quality assurance and control
- Food quality control
- Kitchen hygiene standards
- Financial transactions processing
- Portion control
- Hospitality and customer service
- Heavy lifting
- Delivery app order processing
- Resilience under pressure
- Precision under pressure
- Waste management procedures
- Cooking temperature principles
- Health and safety consciousness
Affiliations
- Gaming
- Going out on pokemon go walks
Timeline
Crew member
McDonald's
2025.11 - Current
GCSEs - GCSE
Great Torrington School
2023.09 - 2024.07