Summary
Overview
Work history
Education
Skills
Timeline
Generic

Izarra Davies

Brislington,Bristol

Summary

I am a hardworking reliable individual and although my previous experience has been within the fast food industry, an opportunity to work within a retail environment would also be appreciated.

I have experience in hospitality and customer service, and have demonstrated my communication skills proficiently with the ability to resolve customer complaints under pressure, ensuring responsive engagement and satisfaction.

I have a proven ability to adapt to fast-paced environments efficiently and have always shown a flexible approach to my work; demonstrated by my ability to multitask within a team.

Overview

2
2
years of professional experience

Work history

Crew member

Five Guys
Bristol, Bristol
09.2024 - 11.2024

Crew member

Five Guys
Chelmsford, Essex
04.2023 - 08.2024
  • Handled high-pressure situations calmly providing solutions promptly.
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Adhered to strict hygiene practices while handling food ensuring safety at all times.
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Attended to customers with friendly and accurate service.
  • Acted as team player by helping colleagues finish their tasks.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Flexibly took on various roles to support workflow.
  • Took cash and card payment at checkout, providing correct change and receipts when requested.
  • Handled customer complaints using quick decision-making to resolve issues.

Education

GCSEs -

Moulsham High School
Chelmsford
09.2017 - 06.2022

GCSEs -

Moulsham High School
Chelmsford
09.2019 - 06.2020

A-Levels -

Colchester Sixth Form College
Colchester
11.2022 - 06.2024

Bachelor of Science - Criminology

University of Bristol
Bristol
09.2024 -

Skills

  • Communication proficiency
  • Peer collaboration
  • Good physical stamina
  • Responsive engagement
  • Special dietary needs understanding
  • Communication excellence
  • Assertiveness handling
  • Fast-Paced work adaptability
  • Interpersonal competence
  • Health and Safety Compliance
  • Team player
  • Cash handling
  • Customer Service
  • Food preparation
  • Product knowledge
  • Complaint resolution
  • Customer complaint handling
  • Hospitality and customer service
  • Kitchen hygiene standards
  • Restaurant deep cleaning
  • Time efficiency
  • Phone order handling
  • Cash handling proficiency
  • Multitasking efficiency
  • Energy and stamina
  • Resilience under pressure
  • Point of sale operation
  • Work pace adaptability
  • Precision under pressure

Timeline

Crew member

Five Guys
09.2024 - 11.2024

Bachelor of Science - Criminology

University of Bristol
09.2024 -

Crew member

Five Guys
04.2023 - 08.2024

A-Levels -

Colchester Sixth Form College
11.2022 - 06.2024

GCSEs -

Moulsham High School
09.2019 - 06.2020

GCSEs -

Moulsham High School
09.2017 - 06.2022
Izarra Davies