Izarra Davies
Brislington,Bristol
Summary
I am a hardworking reliable individual and although my previous experience has been within the fast food industry, an opportunity to work within a retail environment would also be appreciated.
I have experience in hospitality and customer service, and have demonstrated my communication skills proficiently with the ability to resolve customer complaints under pressure, ensuring responsive engagement and satisfaction.
I have a proven ability to adapt to fast-paced environments efficiently and have always shown a flexible approach to my work; demonstrated by my ability to multitask within a team.
Overview
2
2
years of professional experience
Work history
Crew member
Five Guys
Bristol, Bristol
2024.09 - 2024.11
Crew member
Five Guys
Chelmsford, Essex
2023.04 - 2024.08
- Handled high-pressure situations calmly providing solutions promptly.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Attended to customers with friendly and accurate service.
- Acted as team player by helping colleagues finish their tasks.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Flexibly took on various roles to support workflow.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Handled customer complaints using quick decision-making to resolve issues.
Education
GCSEs -
Moulsham High School
Chelmsford 2017.09 - 2022.06
GCSEs -
Moulsham High School
Chelmsford 2019.09 - 2020.06
A-Levels -
Colchester Sixth Form College
Colchester 2022.11 - 2024.06
Bachelor of Science - Criminology
University of Bristol
Bristol 2024.09 -
Skills
- Communication proficiency
- Peer collaboration
- Good physical stamina
- Responsive engagement
- Special dietary needs understanding
- Communication excellence
- Assertiveness handling
- Fast-Paced work adaptability
- Interpersonal competence
- Health and Safety Compliance
- Team player
- Cash handling
- Customer Service
- Food preparation
- Product knowledge
- Complaint resolution
- Customer complaint handling
- Hospitality and customer service
- Kitchen hygiene standards
- Restaurant deep cleaning
- Time efficiency
- Phone order handling
- Cash handling proficiency
- Multitasking efficiency
- Energy and stamina
- Resilience under pressure
- Point of sale operation
- Work pace adaptability
- Precision under pressure
Timeline
Crew member
Five Guys
2024.09 - 2024.11
Bachelor of Science - Criminology
University of Bristol
2024.09 -
Crew member
Five Guys
2023.04 - 2024.08
A-Levels -
Colchester Sixth Form College
2022.11 - 2024.06
GCSEs -
Moulsham High School
2019.09 - 2020.06
GCSEs -
Moulsham High School
2017.09 - 2022.06