Luca Townsend
Harrow
Summary
Dedicated and organised professional with expertise in bar cleaning procedures, stock rotation practices, and cash handling. Demonstrates exceptional customer service skills, patience, and tolerance, ensuring a friendly demeanour and time-efficient service. Strong verbal communication abilities complement a reliable and methodical approach to tasks. Career goal includes advancing within the hospitality industry while continually enhancing service quality.
Overview
5
5
years of professional experience
Work history
Floor/ Bar staff
The Castle
Harrow
2025.11 - 2026.02
- Executed floor and bar roles by processing orders and managing till operations efficiently.
- Ensured customer satisfaction by providing excellent service.
- Maintained professional knowledge about various drink recipes and offerings.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
Retail Sales Assistant
CeX
Wimbledon
2022.11 - 2023.02
- Assisted customers with inquiries and provided support in resolving issues.
Operated till system efficiently to complete transactions accurately.
Maintained shelves by restocking products and ensuring organisation. - Coordinated seamless returns and exchanges process for enhanced customer loyalty.
Cleaner / Front desk
Guinot
Earlsfield
2021.04 - 2021.08
- Performed detailed sanitisation of salon furniture and tools using approved cleaning agents to meet stringent COVID-19 safety regulations.
- Consistently arrived at work on time and ready to start immediately.
Education
Bachelor of Arts - Illustration
University of Westminster
London 2025.09 -
Skills
- Bar cleaning procedures
- Stock rotation practices
- Patience and tolerance
- Time-Efficient service
- Cash handling
- Customer Service
- Verbal communication
- Friendly demeanour
- Organised and reliable
Languages
English
Proficient (C2)
Timeline
Floor/ Bar staff
The Castle
2025.11 - 2026.02
Bachelor of Arts - Illustration
University of Westminster
2025.09 -
Retail Sales Assistant
CeX
2022.11 - 2023.02
Cleaner / Front desk
Guinot
2021.04 - 2021.08