Summary
Overview
Work history
Education
Skills
Timeline
Generic

Kelly Keogh

Coventry,west midlands

Summary

Experienced bar professional with a comprehensive understanding of bar equipment and drink recipes, ensuring time-efficient service and effective customer queuing management. Demonstrates strong knowledge of licensing laws, pub safety procedures, and health regulatory compliance, contributing to a safe and welcoming bar atmosphere. Skilled in handling customer complaints with patience and tolerance while maintaining stock rotation practices and product stocking. Career goals include further enhancing expertise in local beers and beer tap operation to deliver exceptional service.

Friendly and outgoing bar staff member with excellent interpersonal communication strengths. Capable of processing payments, handling food and meeting customer demands with diligent and well-organised mentality. .

Friendly Bartender with exceptional customer service and manual handling skills. Keep work area clean, stocked and conveniently organised at all times. Successful in delivering quality service in fast-paced environments with high-volume patrons.

Capable member of staff passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in hospitality establishments.

Overview

16
16
years of professional experience

Work history

Bar staff member/ waiting staff

The town crier
Coventry, west midlands
11.2024 - 07.2025
  • Delivered exemplary customer service by promptly addressing guest inquiries and requests.
  • Maintained cleanliness and organisation of dining and bar areas during shifts.
  • Supported team members in efficiently processing orders and serving food and beverages.
  • Collaborated with kitchen staff to ensure timely meal delivery and order accuracy.

bar staff/cleaner/waitress/events participant

Broadstreet Rugby club
Coventry, West midlands
03.2023 - 10.2024
  • Assisted in serving food and beverages to customers in a fast-paced environment.
  • Maintained cleanliness and organisation of dining areas and bar facilities throughout events.
  • Collaborated with team members to ensure smooth operations during busy match days.
  • Engaged with patrons to provide excellent customer service and enhance their experience.

Bar staff member

Club M
Coventry, West midlands
01.2018 - 05.2021
  • Delivered exceptional customer service by attentively addressing patrons' needs and preferences.
  • Maintained cleanliness and organisation of bar area to ensure a welcoming environment for guests.
  • Collaborated with team members to efficiently manage busy service periods and maximise customer satisfaction.
  • Assisted in training new staff members on bar procedures and company standards to promote consistency.

Silver service waitress

The Barnstaple hotel
Barnstaple, North Devon
02.2012 - 12.2013
  • Delivered exceptional silver service to guests, ensuring a memorable dining experience.
  • Maintained cleanliness and organisation of dining area, adhering to health and safety standards.
  • Assisted in training new staff on proper service techniques and menu knowledge.
  • Collaborated with kitchen team to coordinate timely and accurate food service for events.

Chambermaid

The Saunton Sands hotel
Croyde, Devon
01.2010 - 08.2012
  • Cleaned and maintained guest rooms to ensure a welcoming environment.
  • Organised linen and cleaning supplies to facilitate efficient room preparation.
  • Collaborated with housekeeping team to uphold high cleanliness standards.
  • Assisted in training new staff on cleaning protocols and safety measures.

Education

Health and social care

North Devon College
North Devon
09.2001 - 02.2002

Skills

  • Use of bar equipment
  • Knowledge of drink recipes
  • Customer queuing management
  • Time-Efficient service
  • Knowledge of licensing laws
  • Pub safety procedures
  • Knowledge of local beers
  • Basic mathematics
  • Beer tap operation
  • Handling customer complaints
  • Maintaining bar atmosphere
  • Stock rotation practices
  • Patience and tolerance
  • Product stocking
  • Bar cleaning procedures
  • Health regulatory compliance

Timeline

Bar staff member/ waiting staff

The town crier
11.2024 - 07.2025

bar staff/cleaner/waitress/events participant

Broadstreet Rugby club
03.2023 - 10.2024

Bar staff member

Club M
01.2018 - 05.2021

Silver service waitress

The Barnstaple hotel
02.2012 - 12.2013

Chambermaid

The Saunton Sands hotel
01.2010 - 08.2012

Health and social care

North Devon College
09.2001 - 02.2002
Kelly Keogh