Mollie Stevens
Pevensey,East Sussex
Summary
Reliable retail manager with a proven track record of progression and loyalty. Experienced in customer service, team leadership, and day-to-day operations. Keen to transfer these skills into animal care and grooming.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Customer Trading Manager
Sainsbury's PLC
Eastbourne
10.2022 - 12.2025
- Lead daily store operations, including opening and closing procedures, ensuring smooth handovers and consistent standards across shifts
- Champion a culture of teamwork by managing, motivating and supporting a team of colleagues to deliver exceptional customer service and operational excellence
- Work closely with fellow managers and the Store Manager to plan resources, share insights, and drive store-wide performance
- Proactively monitor product availability and merchandising standards to ensure a seamless shopping experience for customers
- Responsible for scheduling and labour planning, balancing coverage needs with labour targets to meet budgetary KPIs
- Deliver personal key commercial KPIs including shrinkage reduction, sales growth, total loss control, and space optimisation
- Accountable for cash handling and financial integrity, ensuring compliance with company policies and minimising risk
- Confidently manage difficult situations such as shoplifting or customer disputes, using calm communication and de-escalation techniques to maintain a safe and professional environment
Trading Assistant
Sainsbury's
Eastbourne
11.2019 - 10.2022
- Working as part of a small team to ensure all aspects of the store are equipped to provide a positive shopping experience for customers
- Collecting stock from the warehouse using heavy roll cages to replenish shelves, serving customers on checkout, supporting with deliveries and keeping the store clean and tidy.
- Date checking fresh produce and grocery products
- Assisting customers, answering queries and proactively supporting customers in store
Education
BTEC Level 3 certificate - Criminology
Bexhill College
09.2019 - 06.2021
GCSE - Mathematics, English Language, Combined Science, Drama, English Literature, History
Willingdon School
09.2014 - 06.2019
Skills
- Customer engagement
- Customer service excellence
- Operational efficiency
- Sales performance
- Resource planning
- Staff motivation
Timeline
Customer Trading Manager
Sainsbury's PLC
10.2022 - 12.2025
Trading Assistant
Sainsbury's
11.2019 - 10.2022
BTEC Level 3 certificate - Criminology
Bexhill College
09.2019 - 06.2021
GCSE - Mathematics, English Language, Combined Science, Drama, English Literature, History
Willingdon School
09.2014 - 06.2019