Rose Richards
Uckfield,East Sussex
Summary
Dedicated professional with expertise in dementia care and elderly assistance, demonstrating resilience in challenging situations. Proficient in infection control and nutrition planning, ensuring comprehensive palliative care. Reliable and trustworthy, committed to enhancing the quality of life for clients through empathetic support and specialised knowledge and am always wanting to develop my skills within the public sector also which I find I can always get a good repour with customers. I also find that keeping myself busy in organizing within a factory or hospitality sector is another passion and delivering the highest standard of service is always the goal.
Reliable Support Worker with [Number] years of experience. Delivers medication management and adapts care planning with person-centred approach. Well-versed in hoists and mobility aids. Specialises in Special Educational Needs and Disabilities (SEND) clients.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work history
Support worker days and nights
The Ferns East Sussex County council
Crowborough, East Sussex
2024.11 - Current
- Provided transportation for medical appointments, ensuring timely arrival.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Provided companionship during outings contributing to an active social life for clients.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Helped achieve patient independence through guided tasks and activities.
- Assured safety measures were met to prevent falls or accidents.
- Administered medication according to schedule, promoting optimal health outcomes.
Wake Night support worker
Fitzroy
Uckfield, East Sussex
2021.02 - 2024.11
- Provided emotional support to distressed individuals for calming effect.
- Pushed for person-centred approach in all interactions, respecting individuality and preferences.
- Ensured residents' safety by conducting regular checks throughout the night.
- Handled conflict situations calmly, fostering a safe space for all residents.
- Dealt promptly with emergencies following established protocols for safety assurance.
- Prepared nutritious meals for improved client health and satisfaction.
- Assisted in administering medication to ensure health of residents.
Care assistant days and nights
Hallmark care homes
Tunbridge Wells , Kent
2020.11 - 2021.02
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Organised recreational activities for improved social interaction amongst residents.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Delivered excellent customer service by addressing concerns of patients' families.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Respected privacy and dignity of each resident during provision of care services.
Care assistant days and nights
Warren Drive Residential Home
Crowborough , East Sussex
2017.04 - 2020.11
- Monitored vital signs of patients for early detection of health complications.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Collaborated with healthcare team for effective patient care delivery.
- Organised recreational activities for improved social interaction amongst residents.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
Care assistant nights and days
Pine ward nursing care
Crowborough, East Sussex
2016.02 - 2017.04
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Provided emotional support to patients, improving their mental wellbeing.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Delivered excellent customer service by addressing concerns of patients' families.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Organised recreational activities for improved social interaction amongst residents.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Monitored client health conditions and reported immediate issues to manager.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Adapted to service users' needs and requests to maintain personalised care.
- Optimised patient satisfaction through compassionate, considered care and communication.
WAITRESS AND BARTENDER
Crow and Gate Vintage Inns
Crowborough, East Sussex
2015.12 - 2016.01
- Advanced team efficiency by assisting in training new waitstaff members.
- Managed table settings for enhanced dining experience.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Collaborated with kitchen staff to ensure order accuracy.
- Showcased extensive knowledge of menu items, heightened customer decision making.
Assistant warehouse manager
WA remous Pharmaceuticals
Uckfield, East Sussex
2015.02 - 2015.12
- Reduced order fulfilment time by implementing efficient picking strategies.
- Implemented new storage system, improving space utilisation.
- Initiated cost-saving measures whilst maintaining service quality.
- Dealt with staffing issues professionally, maintaining a positive work environment.
- Streamlined warehouse processes for increased efficiency.
- Deployed resources efficiently to meet demand fluctuations.
- Maintained high safety standards for reduced workplace accidents.
- Improved inventory accuracy by conducting regular stock checks.
- Handled paperwork accurately to avoid any discrepancies.
- Collaborated with other departments for smooth operations flow.
- Analysed performance data for continual process improvement.
- Liaised with suppliers, maintaining good business relationships.
Customer service assistant
Morrisons
Uckfield, East Sussex
2014.10 - 2015.02
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
Nursery assistant
Rainbow Day Nursery
Tunbridge Wells , Kent
2014.03 - 2014.10
- Ensured quality childcare by following safety regulations strictly.
- Collaborated with other nursery staffs to ensure efficient day-to-day operations.
- Observed children's behaviours, providing important insights into their development stages.
- Assisted in meal preparation for nourishing the children properly.
- Encouraged good hygiene practices among children promoting a healthy routine.
- Engaged children in arts and crafts activities, fostering creativity and motor skills development.
- Facilitated outdoor activities, promoting physical health among youngsters.
Nursery assistant
Carousel Day Nursery
Hastings, St Leonard's on Sea
2013.10 - 2014.02
- Observed children's behaviours, providing important insights into their development stages.
- Fostered positive relationships with parents for better understanding of child's needs.
- Created engaging play scenarios to encourage imaginative thinking amongst children.
- Assisted in the development of educational programmes to boost children's learning engagement.
- Supported special needs children individually enhancing inclusivity within the setting.
- Provided timely feedback on each child's progress during parent-teacher meetings improving transparency and trust.
- Helped maintain attendance records guaranteeing accuracy and efficiency.
Customer assistant tils and stock releasement
Tescos
Crowborough, Jarvis Brook
2008.10 - 2014.02
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Improved customer relations by promptly addressing queries and concerns.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Operated till systems smoothly, streamlining check-out process for customers.
- Collaborated efficiently with team members to maintain smooth store operations.
- Assisted customers with product selection to ensure satisfaction.
- Provided excellent customer service to ensure repeat business.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
Nursery assistant
Little Appleseed Nursery
Royal Tunbridge Wells, High brooms, Kent
2011.09 - 2013.10
- Fostered positive relationships with parents for better understanding of child's needs.
- Provided timely feedback on each child's progress during parent-teacher meetings improving transparency and trust.
- Assisted in the development of educational programmes to boost children's learning engagement.
- Prepared age-appropriate teaching materials aiding effective lesson delivery.
- Ensured quality childcare by following safety regulations strictly.
- Provided care for children, ensuring their well-being at all times.
- Observed children's behaviours, providing important insights into their development stages.
career break from Tesco approved camp counsellor
Camp America
America, West Virginia
2010.07 - 2010.09
- Responded quickly to crisis situations, taking decisive action for camper safety.
- Trained in first aid techniques to handle emergency situations efficiently at the site.
- Inspired self-confidence in children through leadership training sessions.
- Fostered positive relationships with parents to ensure smooth functioning of camp operations.
- Oversaw camper safety during adventurous activities, ensuring no harm came to any child.
- Facilitated outdoor adventures for improved physical health and wellbeing of campers.
- Handled administrative duties diligently; ensured smooth operation of daily routines.
- Led hiking trips, exploring natural surroundings safely and responsibly.
Education
GCSEs - Maths , English C, Science E, Resistant technology materials C, R.E D, English Lit and Drama E
Uckfield college and Plumpton college
plus Crowborough work experiences school and yard. 2007.06 - 2008.07
Skills
- Empathy for clients
- Dementia care expertise
- Elderly assistance proficiency
- resilience in difficult situations
- Dementia care knowledge
- Palliative care understanding
- Infection control knowledge
- Nutrition planning competency
- reliable and trustworthy
Affiliations
- Horse riding, films, food , Child Development EYFS, Church, giving others help
Timeline
Support worker days and nights
The Ferns East Sussex County council
2024.11 - Current
Wake Night support worker
Fitzroy
2021.02 - 2024.11
Care assistant days and nights
Hallmark care homes
2020.11 - 2021.02
Care assistant days and nights
Warren Drive Residential Home
2017.04 - 2020.11
Care assistant nights and days
Pine ward nursing care
2016.02 - 2017.04
WAITRESS AND BARTENDER
Crow and Gate Vintage Inns
2015.12 - 2016.01
Assistant warehouse manager
WA remous Pharmaceuticals
2015.02 - 2015.12
Customer service assistant
Morrisons
2014.10 - 2015.02
Nursery assistant
Rainbow Day Nursery
2014.03 - 2014.10
Nursery assistant
Carousel Day Nursery
2013.10 - 2014.02
Nursery assistant
Little Appleseed Nursery
2011.09 - 2013.10
career break from Tesco approved camp counsellor
Camp America
2010.07 - 2010.09
Customer assistant tils and stock releasement
Tescos
2008.10 - 2014.02
GCSEs - Maths , English C, Science E, Resistant technology materials C, R.E D, English Lit and Drama E
Uckfield college and Plumpton college
2007.06 - 2008.07