Byamukama Joseph - Support Worker / Care Assistant

Summary

Compassionate care professional with extensive experience in personal hygiene and continence care. Proficient in safe manual handling, medication support, and accurate record keeping. Skilled in providing nutritional assistance and emotional support, with expertise in dementia care and infection prevention. Strong communication abilities with clients and families, committed to maintaining professional boundaries while delivering empathetic support.

Overview

4

years of professional experience

6

Certification

Work history

Support Worker / Care Assistant

IRC Care Services Ltd

Oxted, United Kingdom

2023.10 - 2026.04

Deliver personal and emotional care to adults with physical and mental health conditions.
Assist with personal hygiene, dressing, continence management, and mobility.
Support service users with meals, hydration, and medication as directed.
Conduct safety checks and observations during waking night shifts.
Maintain accurate daily care records, monitoring charts, and handover notes.
Report changes in condition promptly and follow safeguarding procedures.
Work collaboratively with nurses, coordinators, and family members to ensure continuity of care.
Promoted physical activity through assistance with exercises improving overall health condition of the client.
Actively listened to client concerns thus creating a comforting environment.
Completed housekeeping tasks resulting in a clean, safe home environment.
Supported daily living skills training which increased client self-sufficiency.
Maintained detailed records of patient behaviour changes for healthcare team reference.
Assisted in maintaining a clean environment for improved client health.
Provided transportation for medical appointments, ensuring timely arrival.
Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
Participated in regular team meetings, enhancing quality of care provided.
Implemented care plans set out by healthcare professionals leading to improved patient well-being.
Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
Monitored client progress and adapted support programmes to meet changing needs.
Supported clients with rehabilitation and socialisation in community settings.
Listened to clients' current struggles to signpost relevant support.
Assessed clients and documented information for records and analysis.
Regularly updated family members on client's condition, fostering trust and transparency.
Assisted senior clients with daily routines for improved quality of life.
Handled emergency situations calmly, reducing risks associated with elderly falls or sudden illnesses.
Coordinated transport to hospital visits or shopping trips, facilitating independent lifestyle despite age-related limitations.
Enhanced client mobility with appropriate physical exercises designed for seniors.
Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
Responded promptly to emergency situations, ensuring safety of all residents.
Ensured safe environment by maintaining orderliness and cleanliness in the facility.
Aid in mobility exercises which resulted in improved physical strength among elderly residents.
Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
Monitored vital signs of patients for early detection of health complications.
Administered medication to patients, ensuring proper health management.
Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
Collaborated with healthcare team for effective patient care delivery.
Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
Respected privacy and dignity of each resident during provision of care services.
Adhered strictly to professional standards, regulations and policies at all times while executing duties.
Encouraged independence among patients whilst assisting them with tasks.
Assisted in daily living activities for enhanced patient comfort.
Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
Organised recreational activities for improved social interaction amongst residents.
Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
Maintained confidentiality and compliance standards for optimised patient care.
Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Assisted in all aspects of personal care, retaining comfort and dignity.
Delivered excellent customer service by addressing concerns of patients' families.
Provided emotional support to patients, improving their mental wellbeing.

Medical Laboratory Technician

Doctor's Plaza Consultation Clinic

Kampala, Uganda

2013.01 - 2023.06

Conducted diagnostic tests, processed laboratory samples, and maintained quality control.
Followed infection control standards and ensured safe handling of specimens.
Assisted doctors in interpreting results and managing patient care.
Developed strong attention to detail, organisational, and analytical skills transferable to healthcare and support roles.
Improved public health outcomes through active participation in community health screenings and programmes.
Contributed to successful clinical trials through precise specimen preparation and storage.
Facilitated early disease detection with proficient execution of cytology tests.
Upheld patient confidentiality whilst documenting detailed reports on laboratory findings.
Increased diagnostic accuracy with meticulous attention to detail whilst analysing test results.
Performed routine laboratory testing to aid in diagnosis of diseases.
Delivered reliable test results by ensuring calibration of lab instruments as per established protocols.
Improved patient outcomes through consistent communication with doctors regarding lab results.
Fostered a sterile environment through diligent maintenance of laboratory tools and apparatus.
Conducted complex chemical, biological, haematological and bacteriological tests for disease detection.
Optimised lab workflows by efficiently scheduling and prioritising testing tasks.
Handled biohazardous materials safely, reducing risk of contamination or infection.
Streamlined operations by maintaining up-to-date knowledge of latest medical technology and procedures.

Education

Diploma - Medical Laboratory Technology

University of Kisubi

Uganda

Uganda Advanced Certificate of Education - undefined

Bishop Comboni College Kambuga

Kanungu District, Uganda

Skills

Personal, continence, and hygiene care
Safe manual handling and use of mobility aids (hoists, Sara Steady, wheelchairs)
Medication support and accurate record keeping
Nutrition, hydration, and feeding assistance
Behavioural and emotional support, including de-escalation
Night supervision, safety monitoring, and lone working
Infection prevention, safeguarding, and incident reporting
Excellent communication with clients, families, and professionals
Good and safe driver with valid driving experience
Dementia care knowledge
Basic nursing care
reliable and trustworthy
Professional boundaries understanding
Dealing with vulnerable clients
Empathy for clients
Behaviour modification techniques
Nutrition planning competency
Dementia care expertise
Infection control knowledge
Palliative care understanding
Elderly assistance proficiency
Self-Management
Client assessment capabilities
Risk assessment application
Assistive technology use
Personal care assistance

Medication Administration
Meal preparation
Social care
Care planning
Outdoor activities organisation
Disability awareness
Safeguarding policies
Documentation expertise
Health and safety procedures
Employment and education facilitation
Nutrition knowledge
Client advocacy
Physical therapy support
Food Hygiene Certification
Suicide Prevention training
Autism Spectrum Disorder support
Mental health support
Daily living assistance
Record-keeping
Housekeeping management
Residential housekeeping
Care plan development
Assertiveness
Disability support
Resilience under pressure

Certification

Enhanced DBS Certificate – Valid and up to date
Safeguarding Adults (Level 2)
Infection Prevention and Control
Safe Administration of Medication
Positive Behaviour Support (PBS)
Emergency First Aid and CPR
Health and Safety in Care Settings
Lone Worker Safety and Risk Assessment
Accurate Record Keeping and Documentation

References

Available upon request.

Additional information

Availability: Flexible – Day and Night Shifts
Eligible to work in the United Kingdom
Excellent communication and interpersonal skills
Strong commitment to teamwork, professionalism, and confidentiality
Punctual, reliable, and respectful towards clients and colleagues

Languages

English

Advanced (C1)