Shilpi Arora

• Allow choice and participation when helping with daily tasks like taking medications, preparing meals, shopping, and engaging in activities they enjoy.
• Encourage people to participate in activities that bring them joy and meaning so they can feel valued and have more drive to learn, grow, and develop.
• Create opportunities for people to try new things, offer alternatives, give information to people to make a choice whilst ensuring risks are managed to keep people safe.
• Offer personalised support by working with people's strength to build their confidence, to overcome obstacles with the aim to achieve their goals.
• To take on the role of a key worker, responsible for the general welfare of key individuals.
• Support people to develop independent skills, budget planning, accessing educational, voluntary, or paid employment and retaining their tenancy.
• Support people to produce a tailored support plan, with focus on individual's preferences, maximising and maintaining independence while promoting their rights, autonomy and choices.
• Encourage people to speak up and be heard at home, while they're out and about, and when speaking with other professionals so they can feel more confident in the decisions they make.
• Advocate on people's behalf when necessary, and constantly seek ways to give people as much power and control over their lives as possible.
• Ensure all organisational policies and specific agreed ways of working in the service are followed e.g. support plans, medication processes, money is managed effectively, and health and safety practices are followed.
• Possessing a caring and understanding attitude.
• Being flexible in daily work & routines.
• Having own transport & able to travel.
• Have the energy and enthusiasm to carry out and complete projects.
• Maintaining the highest standards of safeguarding and health and safety practices through direct personal support, whether in people's homes or in the community.
• Communicate with the people we support, their families, colleagues, and other professionals using a variety of technological channels whilst maintaining confidentiality.
• Keep all records pertaining to people up to date, including the support plan, risk plan, health records, and daily log using our online recording system.
• Take ownership of your one-on-one and annual review meetings with your line manager, participate in team meetings and other events, reflect on your practices, be willing to learn new skills, and seek feedback on your performance.

• Helping clients and patients to develop their independent daily living skills in accordance with their individual care plan.
• Providing care for people who have complex and challenging needs in terms of their behaviour and emotional, psychological and developmental well-being.
• Making sure clients receive the service and benefits they are entitled to.
• Communicating with key agencies & service providers in the local community.
• Teaching life skills - road safety, use of public transport, cooking.
• Taking clients on shopping trips.
• Preparing meals snacks and drinks for clients.
• Administering medicines to clients.
• Completing of essential paper work.
• Speaking to care managers on behalf of clients.
• Ensure the security & safety of the home is maintained at all times.
• Taking clients to social events, appointments and places of worship.
• Assisting with money management like household bills, Council taxes, personal management of monies.

• Teaching Assistant – SCN School (Moorcroft School & College ( Harrow Collage )

During my time as a Teaching Assistant at SCN School & College, I supported teachers in delivering engaging, inclusive, and well-structured lessons across a range of subjects. I worked closely with students of varying abilities, including those with special educational needs, providing both one-to-one and small group support to help them achieve their individual learning goals.

I assisted with lesson preparation and classroom organisation, helping to ensure a productive learning environment. I played an active role in managing classroom behaviour, promoting positive engagement, and supporting students’ social and emotional development.

Additionally, I monitored student progress and provided constructive feedback to teaching staff, contributing to the planning and delivery of tailored learning activities that met individual needs.

Through this role, I developed strong communication, teamwork, and organisational skills. I also gained valuable experience in adapting teaching strategies and implementing effective classroom management techniques.

Overall, this experience strengthened my passion for education and reinforced my commitment to supporting students in achieving both academic success and personal growth.

• Staff the LRC desk: issue, return and renew resources using the library system
• Support students with finding materials and using IT (MS Office, Teams, online databases)
• Assist with printing, scanning and copying services
• Handle general enquiries and provide excellent customer service
• Help maintain a tidy, safe and focused learning space
• Support shelving, stock maintenance, and basic repairs of materials
• Assist with student inductions and promote use of digital resources
• Provide occasional support for independent learning sessions (I-Learn)
• Carry out general admin and support college events when required
• Maintained student safety inside and outside classrooms in line with school safeguarding policies.
• Assisted in the creation and maintenance of a safe classroom environment, minimising risks and hazards.
• Established positive relationships with students, leading by example and responding appropriately to classroom needs.
• Provided one-to-one support to pupils requiring additional help, enhancing their learning outcomes.
• Cleaned and organised classrooms before lessons and cleared afterwards.

• Getting to know clients, their interests and their needs.
• Helping clients manage their budget, pay bills and write letters.
• Helping families get used to new caring responsibilities.
• Working with other health and social care professionals to provide individual care and development plans.
• Helping to organise leisure activities.
• Going with clients to and from a residential home (for example, young people who go to a local college).

• Customers service assisting.
• Merchandising.
• Handling bank cash.
• Training new volunteer.
• Window display.
• Costing, ticketing and pricing.
• Handling till.

• Assisted with creation and shaping of pattern templates from designer's drawings.
• Assisted sample machinists in production of pattern samples.
• Corrected and altered non-standard pattern taken from the company's pattern library.
• Placed pattern on cloth material and drew pattern outlines on fabric material.
• Draped, shaped and fitted cloth material over a mannequin, properly.
• Cut pieces from cloth using cloth cutting tools and automated machines.
• Sorted and stacked all cloth pieces according to size and color.
• Collaborated with assigned teams during design and manufacturing stages in clothing production.
• Marked information related to size, sewing, and codes on all cloth pieces, accurately.