Amanda Ivens
Leicester,Leicestershire
Summary
Experienced support worker focused on enhancing client well-being through effective support techniques. Proficient in managing challenging behaviours and providing emotional support to encourage client independence. Excellent communicator with a background in customer service, skilled in navigating complex situations with professionalism. Committed to fostering positive outcomes in team-oriented environments.
Overview
1
1
Certification
6
6
years of post-secondary education
18
18
years of professional experience
Work history
Support worker
Glebe House Project
Loughborough, Leicestershire
2022.05 - Current
- Implemented care plans set out by healthcare professionals leading to improved client well-being.
- Facilitated clients' independence through guided tasks and activities, enhancing daily living skills.
- Supported daily living skills training which increased client self-sufficiency.
- Enhanced wellbeing of clients by providing emotional support and companionship.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Improved clients' comfort with personal care duties, fostering dignity and self-sufficiency in bathing and dressing.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Encouraged social integration by facilitating community involvement opportunities.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Actively listened to client concerns thus creating a comforting environment.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Helped service users to gain ability to function independently in society.
- Assisted service users to obtain and access community resources.
- Provided companionship during outings contributing to an active social life for clients.
- Participated in regular team meetings, enhancing quality of care provided.
- Contributed feedback on clients' progress leading to adjustments in personalised care plans.
- Monitored and documented client behaviours, activities and development.
- Administered medication according to Mar sheets.
- Administered medication with rigorous planning and recordkeeping.
- Provided transportation for medical appointments, ensuring timely arrival.
- Ensured safety measures were in place to protect clients from potential hazards. were met to prevent falls or accidents.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Planned, prepared and served meals for clients.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Assisted in maintaining a clean environment for improved client health.
- Enhanced personal well-being and independence, boosting service user confidence through active engagement in social and community activities.
- Provided updates on service user progress to facilitate timely interventions. to senior staff, addressing concerns and suggesting appropriate action.
- Assessed clients and documented information for records and analysis.
- Assisted service users to obtain and access community resources.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Assessed clients and documented information for records and analysis.
Customer sales assistant
Welcome Break Motorway Services
Leicester, Leicestershire
2018.11 - 2022.04
- Built relationships with customers through friendly interaction and assistance.
- Provided exceptional service, boosting repeat business rates.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Enhanced customer engagement by offering product knowledge and advice.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Upsold additional products for increased revenue generation.
- Managed customer lines for minimum wait times and high satisfaction.
- Maintained shop floor cleanliness for inviting shopping environment.
- Maintained knowledge of products and features to provide recommendations to customers.
- Processed transactions, ensuring accuracy at all times.
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Processed returned or exchanged items and provided refunds to customers.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Resolved queries swiftly, contributing to positive customer experience.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Followed company procedures and guidelines for smooth retail operations.
- Prioritised tasks effectively in fast-paced retail settings.
- Ensured compliance with health and safety regulations within the retail environment.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Performed daily opening and closing functions and inventory management.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Tagged products quickly and accurately with price tags and stickers.
- Totalled bills using maths skills and maintained an accurate till count.
- Accepted card, cash and cheque payments in POS register system.
- Enhanced product sales by providing personalised recommendations by offering selection guidance to customers.
- Continuously improved product knowledge to maintain highest levels of service quality.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Inspected products for damages and expiry dates before processing refunds.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Built rapport with new and existing customers to boost client retention.
- Carried out active selling from initial customer greeting.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Managed customer lines for minimum wait times and high satisfaction.
- Promoted customer loyalty scheme at checkout.
- Totalled bills using maths skills and maintained an accurate till count.
- Requested and checked customer IDs at checkout for age-restricted products.
- Enhanced product sales by providing personalised recommendations by offering selection guidance to customers.
- Carried out active selling from initial customer greeting.
- Inspected products for damages and expiry dates before processing refunds.
- Built rapport with new and existing customers to boost client retention.
Part Time Shift Supervisor
Groby Ex-Servicemen's Club
Groby, Leicestershire
2016.05 - 2018.11
- Managed shift operations whilst ensuring customer satisfaction.
- Resolved customer complaints promptly, leading to enhanced customer relations.
- Delegated tasks to staff members to ensure efficient shift operation.
- Upheld company policies consistently, reinforcing a culture of compliance within the team.
- Ensured adherence to health and safety regulations; maintained safe workplace conditions.
- Improved workplace safety to reduce accidents and near-misses.
- Maintained high cleanliness standards across all work areas; promoted hygienic practices amongst staff members.
- Facilitated smooth handovers between shifts for seamless business operations.
- Addressed urgent issues promptly or issues during shifts with professionalism and calmness.
- Monitored cash registers and transactions, reducing instances of financial discrepancies.
- Fostered a positive work environment, resulting in increased employee morale.
- Led by example and demonstrated company best practices.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Uphold company policies consistently, reinforcing a culture of compliance within the team.
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Executed office tasks with attention to detail meticulously; kept accurate records of shift activities and incidents.
Property Inspector
Taylor's Letting Agency
Syston, Leicestershire
2015.07 - 2017.01
- Improved property conditions by conducting thorough inspections.
- Identified maintenance needs for improved living conditions.
- Identified maintenance and repair needs, organized scheduling efficiently.
- Outlined possible safety hazards through diligent risk assessments and analyses.
- Reduced tenant complaints with regular property audits.
- Built trustworthy relationships with clients through professional and respectful conduct during inspections.
- Documented inspection findings, ensuring transparency in reporting.
- Maintained detailed records of inspections, aiding smooth transaction processes.
- Offered recommendations for improvements, leading to enhanced property conditions.
- Communicated effectively with landlords to resolve property issues promptly.
- Managed workload efficiently, resulting in timely inspections and reports.
- Worked diligently under pressure whilst meeting tight deadlines.
Catering Assistant
Leicester City Council
Leicester, Leicestershire
2013.05 - 2015.12
- Ensured freshness of ingredients by properly storing them according to food hygiene standards.
- Prepared high-quality meals for customer satisfaction.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Executed food preparation tasks efficiently to meet dining deadlines.
- Provided excellent customer service, ensuring guest satisfaction.
- Assisted in the preparation of buffet services, enhancing event experiences for clients.
- Prepared suitable alternatives for customers with dietary restrictions.
- Upheld presentation standards by arranging food items attractively on serving trays and tables.
- Set up dining areas for special events, improving the overall ambiance.
- Enhanced customer experience by promptly addressing queries and complaints.
- Collaborated with other team members for smooth catering operations during events.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Served food and beverages to dining guests with outstanding customer service.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
- Prepared service area and kitchen equipment as directed.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
- Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
- Facilitated effective dishwashing by promptly loading and unloading silverware and dishes, maintaining workflow.
- Ensured cleanliness and usability of crockery, cutlery and utensils for smooth-running, high-functioning kitchen operations.
- Mastered skills across various kitchen roles, providing support in alternative positions during staff absences.
- Carefully prepared ingredients in accordance with menus, portion control and agreed quality standards.
- Carefully prepared ingredients based on menus, portion control and agreed quality standards.
- Ensured proper storage of clean tableware, platters, and chafing dishes after each catering event, maintaining kitchen organisation.
- Prepared food for high-capacity events to strict schedules.
- Boosted customer satisfaction by preparing dishes to exact dietary needs.
- Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
- Portioned ingredients and garnishes to ready kitchen teams for service.
- Collected, washed and sanitised dishes and cooking utensils.
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
- Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
- Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
- Prepared simple food items, freeing up cooks to focus on complex work.
- Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
- Monitored and recorded fridge and freezer temperatures to safely preserve stock.
- Washed, peeled and chopped vegetables to be used in dishes.
- Maintained organised kitchen stations with meticulous care and precision, promoting team productivity.
- Assembled dishes and finalised plating of customer orders.
- Readied ingredients and food preparation areas to support smooth kitchen workflow.
- Operated mixers, cutters and special equipment following health and safety protocols.
- Completed final assemblies on dishes for service to customers.
- Mastered different types of cuisine, catering to diverse needs.
- Used correct ingredients and ratios in preparation for different dishes.
- Measured, weighed and mixed ingredients following recipe formulae and procedures.
Catering assistant
Erewash Borough Council
Long Eaton, Derbyshire
2012.05 - 2013.05
- Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
- Upheld presentation standards by arranging food items attractively on serving trays and tables.
- Supported head chef in meal planning and menu development to cater to various tastes and dietary needs.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Set up dining areas for special events, improving the overall ambiance.
- Prepared high-quality meals for customer satisfaction.
- Assisted in training new staff members, fostering a supportive work environment.
- Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
- Followed recipes meticulously to maintain consistency in taste and quality.
- Enhanced customer experience by promptly addressing queries and complaints.
- Coordinated with suppliers for timely delivery of fresh produce contributing towards seamless kitchen operations.
- Provided excellent customer service, ensuring guest satisfaction.
- Ensured freshness of ingredients by properly storing them according to food hygiene standards.
- Created meal options to accommodate dietary restrictions.
- Inspected cooking equipment regularly for necessary maintenance.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Assisted in the preparation of buffet services, enhancing event experiences for clients.
- Collaborated with other team members for smooth catering operations during events.
- Executed food preparation tasks efficiently to meet dining deadlines.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Served food and beverages to dining guests with outstanding customer service.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
- Set up service area and kitchen equipment for daily tasks.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
- Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
- Managed food delivery processes, maintaining efficient storage solutions and meticulous stock rotation to reduce waste.
- Loaded and unloaded silverware and dishes into and from dishwasher.
- Ensured cleanliness and usability of crockery, cutlery and utensils for smooth-running, high-functioning kitchen operations.
- Mastered skills across various kitchen roles, providing support in alternative positions during staff absences.
- Carefully prepared ingredients in accordance with menus, portion control and agreed quality standards.
- Inspected kitchen equipment and tools, promptly reporting malfunctions to prevent inefficiencies.
- Carefully prepared ingredients based on menus, portion control and agreed quality standards.
- Stored clean tableware, platters and chaffing dishes in designated areas after each catering event.
- Prepared food for high-capacity events to strict schedules.
- Boosted customer satisfaction by preparing dishes to exact dietary needs.
- Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
- Portioned ingredients and garnishes to ready kitchen teams for service.
- Collected, washed and sanitised dishes and cooking utensils.
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
- Received and unpacked incoming deliveries, rotated existing stock and put away new items.
- Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
- Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
- Prepared uncomplicated food items to streamline kitchen operations, freeing up cooks to focus on complex work.
- Monitored and recorded fridge and freezer temperatures to safely preserve stock.
- Washed, peeled and chopped vegetables to be used in dishes.
- Maintained organised kitchen stations with meticulous care and precision, promoting team productivity.
- Assembled dishes and finalised plating of customer orders.
- Restocked chef workstations with fresh supplies throughout shifts.
- Readied ingredients and food preparation areas to support smooth kitchen workflow.
- Operated mixers, cutters and special equipment following health and safety protocols.
- Completed final assemblies on dishes for service to customers.
- Developed proficiency in multiple cuisines to enhance menu offerings, catering to diverse needs.
- Organised ingredients for planned dishes and associated garnishes.
- Used correct ingredients and ratios in preparation for different dishes.
- Measured, weighed and mixed ingredients following recipe formulae and procedures.
Housing options and advice worker
Erewash Borough Council
Ilkeston, Derbyshire
2008.06 - 2012.05
- Identified suitable housing options to alleviate immediate homelessness situations.
- Enhanced housing options by providing tailored advice to clients.
- Developed personalised action plans, addressing immediate needs to promote long-term housing stability.
- Prevented homelessness by offering timely intervention strategies.
- Provided emergency accommodation solutions to individuals in need.
- Conducted needs assessments, identifying suitable housing options for clients swiftly.
- Collaborated with local agencies for comprehensive support to the homeless population.
- Collaborated with charities and local groups, expanding housing opportunities available.
- Liaised closely with benefits agencies, ensuring seamless claim processes.
- Liaised regularly with mental health professionals, facilitated access to necessary treatment for clients.
- Advocated for individual rights with social services departments, safeguarded welfare of clients.
- Provided emotional support with a compassionate and empathetic approach.
- Modified assistance methods to enhance service access for clients.
- Managed caseloads effectively ensuring prompt response times.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Helped service users gain the ability to function independently in society.
- Assisted service users to obtain and access community resources.
- Monitored client progress and adapted support programmes to meet changing needs.
- Assessed clients and documented information for records and analysis.
- Documented clients' progress to assess effectiveness of services provided.
- Coordinated with social services, resulting in comprehensive support packages.
- Stayed up-to-date with the latest sector developments enhancing advice quality significantly.
- Enhanced understanding of property market to better assist clients in finding suitable housing. for informed guidance.
- Built trustful relationships with landlords, securing affordable accommodations.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Outlined supplementary support resources to maximise opportunities for client development. to maximise clients' growth opportunities.
- Developed case management plans, improved service delivery.
- Maintained accurate records to facilitate effective case management procedures.
- Upheld highest standards of professional conduct whilst dealing with vulnerable individuals.
- Navigated complex regulations and requirements, simplifying the process for clients.
- Assisted in the preparation of court paperwork, avoiding eviction proceedings for many clients.
- Collaborated with external support providers to maintain good care continuity.
- Listened to clients' current struggles to signpost relevant support.
- Supported clients with rehabilitation and socialisation in community settings.
- Enhanced understanding of property market to better assist clients in finding suitable housing.
- Developed tailored action plans whilst prioritising pressing concerns.
Education
GCSEs - English, Maths, Home Economics, Social Studies, Office Skills,
Heanor Gate Secondary School
Heanor, Derbyshire 1983.09 - 1988.07
NVQ Level 2 in Business and Administration - Business and Administration
Derby College
Derby 2009.06 - 2009.12
BTEC Diploma in Care - Health Care
High Peak Collage
Buxton, Derbyshire 1988.09 - 1989.06
Skills
- Vulnerable client support
- Empathy for clients
- Medication Administration
- Meal preparation
- Food Hygiene Certification
- Infection control knowledge
- Learning disability support
- Accurate record keeping
- Diversity awareness
- Client-centred care
- Empathy for clients
- Taking initiative
- Assertiveness
- Learning disabilities support
- Disability support
- Record-keeping
Affiliations
- Socializing with friend's, Reading, cooking and looking after my Grandson. Visiting different Countries
Certification
Completed the Care Certificate
References
References available upon request.
Timeline
Support worker
Glebe House Project
2022.05 - Current
Customer sales assistant
Welcome Break Motorway Services
2018.11 - 2022.04
Part Time Shift Supervisor
Groby Ex-Servicemen's Club
2016.05 - 2018.11
Property Inspector
Taylor's Letting Agency
2015.07 - 2017.01
Catering Assistant
Leicester City Council
2013.05 - 2015.12
Catering assistant
Erewash Borough Council
2012.05 - 2013.05
NVQ Level 2 in Business and Administration - Business and Administration
Derby College
2009.06 - 2009.12
Housing options and advice worker
Erewash Borough Council
2008.06 - 2012.05
BTEC Diploma in Care - Health Care
High Peak Collage
1988.09 - 1989.06
GCSEs - English, Maths, Home Economics, Social Studies, Office Skills,
Heanor Gate Secondary School
1983.09 - 1988.07