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I am a dedicated and experienced hospitality professional with over seven years of hands-on experience delivering exceptional service in fast-paced, customer-facing environments. Now looking to transition into the retail industry, I’m excited to apply my skills in communication, organisation, and problem-solving to a customer assistant role within a supermarket setting. I believe that great service is universal—whether serving food or helping customers find what they need—and I’m confident that my background has equipped me with the qualities needed to thrive in retail.
Throughout my hospitality career, I have built a strong reputation for staying calm under pressure, working efficiently in busy settings, and creating welcoming experiences that keep customers coming back. I have a keen eye for detail, a deep respect for cleanliness and hygiene standards, and a natural ability to build rapport with customers from all walks of life. My roles have often required me to juggle multiple responsibilities—whether that’s taking orders, managing complaints, assisting with stock, or supporting the team during peak hours—all of which have made me highly adaptable and solutions-focused.
I’m especially passionate about teamwork and creating a positive, supportive environment for both customers and colleagues. I take pride in being proactive, approachable, and always ready to lend a hand where it’s needed. Now, as I move into the retail sector, I’m motivated by the opportunity to develop new skills, grow professionally, and contribute to a team that values excellent service and efficiency.
I’m confident that my ability to connect with people, my strong work ethic, and my experience in delivering high standards make me a valuable addition to any supermarket team. I’m eager to bring my hospitality experience into this new chapter and make a meaningful impact in retail.

Business and Marketing student at Anglia Ruskin University with a strong foundation in digital marketing, content creation, and customer engagement. Combines academic knowledge with practical experience in fast-paced, customer-facing environments, currently working within a high-end hospitality setting in London.
Demonstrates excellent communication, teamwork, and adaptability, with the ability to deliver high-quality service and build positive relationships with diverse clients. Experienced in social media management and content creation, with a strong understanding of consumer behaviour and brand engagement. A motivated and versatile individual seeking to apply marketing expertise alongside strong interpersonal and organisational skills in dynamic business environments.

Highly skilled hospitality worker with experience in customer service, complaint handling, and effective communication. Demonstrates proficiency in table cleaning, silverware polishing, and hot beverage preparation while excelling in queue management and POS systems operation. Adept at building strong customer relationships through attentive table check-ins, menu upselling, and knowledge of allergen standards. Recognised for maintaining a positive and approachable demeanour under pressure, ensuring seamless operations and exceptional guest experiences.

Dynamic professional with nearly 10 years of customer service experience, including a pivotal role at The Egg and I Restaurant. Recognized for exceptional multitasking and teamwork, I consistently enhanced customer satisfaction and built lasting relationships. Proficient in managing high-volume workloads while maintaining meticulous attention to detail, ensuring seamless operations in fast-paced environments.

Dynamic hospitality professional with extensive management skills. Renowned for exceptional interpersonal skills and creativity, I excel in enhancing guest satisfaction and fostering team collaboration. Proven ability to resolve issues resourcefully while maintaining professionalism, ensuring a positive dining experience for all patrons.

Lola Hamer

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Waitress (on and off)

Waitress

Assistant tennis coach

Education

GCSEs -

A-Levels - English Literature, Politics, History.

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A-Levels - English Literature, Politics, History.

Waitress (on and off)

Waitress

Assistant tennis coach

GCSEs -

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