Emily Jay
Bangor,Gwynedd
Summary
Highly skilled hospitality worker with experience in customer service, complaint handling, and effective communication. Demonstrates proficiency in table cleaning, silverware polishing, and hot beverage preparation while excelling in queue management and POS systems operation. Adept at building strong customer relationships through attentive table check-ins, menu upselling, and knowledge of allergen standards. Recognised for maintaining a positive and approachable demeanour under pressure, ensuring seamless operations and exceptional guest experiences.
Overview
4
4
years of professional experience
Work History
Front of house team member/Waitress
Laura Towler
Padstow, Cornwall
06.2023 - 01.2025
- Attended to customer's needs proactively for first-class waiting service.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Enhanced guest experience with a friendly and helpful attitude.
- Kept tables clear of used crockery, glassware and cutlery.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
- Increased order value by upselling sides, drinks and desserts.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
Waitress
Kathryn Wason
Newquay, Cornwall
03.2021 - 05.2023
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Kept tables clear of used crockery, glassware and cutlery.
- Arrange tables and set up linens and silverware in preparation for guests.
- Prepared tables for guests and reset tables between customers.
- Advanced team efficiency by assisting in training new waitstaff members.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Maintained an excellent level of service in busy and demanding restaurant environment.
- Provided top-notch service to customers, improved overall dining experience.
- Maintained a clean working environment.
Education
A-Levels - Marine Biology and Ecology
Falmouth Marine School
Falmouth, Cornwall 09.2021 - 06.2023
Bachelor of Science - Zoology with Marine Zoology
Bangor University
Bangor 09.2023 -
Skills
- Positive and approachable
- Attentive
- Table cleaning proficiency
- Effective customer upselling
- Hot beverage making
- Upbeat, outgoing and positive
- Table check-ins
- Self-motivation
- Silverware polishing
- Cash handling and till reconciliation
- Queue management
- Effective communication
- Relationship-building
- Clear communication
- POS systems operation
- Stress tolerance
- Complaint handling
- Knowledge of allergen standards
- Menu upselling
- Patience and tolerance
Affiliations
- Scuba Diving
- Crochet
References
References available upon request.
Timeline
Bachelor of Science - Zoology with Marine Zoology
Bangor University
09.2023 -
Front of house team member/Waitress
Laura Towler
06.2023 - 01.2025
A-Levels - Marine Biology and Ecology
Falmouth Marine School
09.2021 - 06.2023
Waitress
Kathryn Wason
03.2021 - 05.2023
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