Lisa Herron
Leeds,West Yorkshire
Summary
A reliable, dependable and personable individual with excellent communication skills. Has been allocated high levels of responsibility by previous employers which serves to highlight reliability and commitment. Strong interpersonal skills with a caring non judgemental approach. Interacts well with others and can work effectively as part of a team as well as on own initiative. Proactive and enthusiastic nature and always looking for more efficient ways of working. Extensive experience of working to deadlines, organised and takes pride in high quality outcomes. More than willing to undertake further training to enhance own development and value to a potential employer.
Overview
6
6
years of professional experience
9961
9961
years of post-secondary education
1
1
Certification
Work history
Bar staff member
Pudsey Liberal Club
Leeds, West Yorkshire
08.2023 - Current
- Prepared beverages, ensuring consistent quality.
- Rotated stock regularly, reducing waste from expired products.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Managed bar inventory for efficient operation.
- Helped organise special events at the bar.
Shop supervisor
Sue Ryder Charity Shop
Leeds, West Yorkshire
04.2023 - 07.2023
- Organised shift schedules for optimal staff coverage during peak hours.
- Developed promotional campaigns, contributing to increased footfall in the shop.
- Worked closely with management to develop effective sales strategies.
- Liaised between staff and upper management to address concerns or suggestions.
- Supervised employee performance with regular reviews and feedback sessions.
- Managed cash register, promoting accurate financial transactions within the shop.
- Trained new members of staff for improved customer service.
- Oversaw daily operations in shop, ensuring smooth workflow.
- Handled store opening and closing procedures with exceptional attention to detail for optimal safety.
- Assisted Shop Manager with recruitment and induction processes of new staff members, ensuring thorough onboarding and ongoing training was provided.
Charity shop volunteer
Sue Ryder Charity Shop
Leeds, Leeds
09.2021 - 04.2023
- Upheld strict confidentiality when handling sensitive donor information.
- Organised stock room for ease of access and improved efficiency.
- Maintained cleanliness and hygiene standards throughout the shop floor.
- Coordinated volunteer rota to ensure adequate staffing at all times.
- Participated in training sessions regularly to enhance personal skill set and contribution.
- Established rapport with local community by providing friendly and efficient service.
- Encouraged gift aid sign-ups amongst donors to increase charity income.
- Assisted in sorting and pricing donations for streamlined operations.
- Adhered to health and safety procedures, ensuring a safe environment for staff and customers alike.
- Processed, labelled and displayed donations quickly to maximise sales opportunities.
- Enhanced shop's aesthetic appeal by creating eye-catching window displays.
Kitchen staff member
Tracy's Kitchen
Leeds, West Yorkshire
07.2021 - 01.2023
- Followed health and safety guidelines, ensuring a safe work environment.
- Prepped ingredients prior to cooking for more efficient service times.
- Demonstrated teamwork by assisting fellow staff during peak hours.
- Assisted in food preparation for enhanced meal quality.
- Demonstrated ability to follow recipes accurately, resulting in consistent dish quality.
- Multi-tasked efficiently to meet strict deadlines.
- Used kitchen equipment as instructed and to safety protocols.
- Observed health and hygiene standards to minimise food contamination.
- Labelled and stored fresh food deliveries immediately to avoid spoilage.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
Care assistant
The Gables Nursing Home
Leeds, West Yorkshire
07.2019 - 03.2020
- Administered medication to patients, ensuring proper health management.
- Collaborated with healthcare team for effective patient care delivery.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Encouraged independence among patients whilst assisting them with tasks.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Provided emotional support to patients, improving their mental wellbeing.
- Respected privacy and dignity of each resident during provision of care services.
- Assisted in all aspects of personal care, retaining comfort and dignity.
Education
NVQ Level 3 - Information And Guidance
St Giles Trust
Leeds 09.2009 - 05.2010
NVQ Level 2 - Peer Mentor
ChangeGrowLive
Leeds 09.2007 - 05.2008
Mature Access - Media Studies
Park Lane College
Leeds 09.2001 - 04.2003
GCSEs - English Dual Award
Lawnswood School
LeedsGCSEs - Mathematics
Lawnswood School
LeedsGCSEs - Human Biology
Lawnswood School
LeedsGCSEs - Home Economics
Lawnswood School
LeedsRSA 1 And 2 - Keyboard Applications
Lawnswood School
LeedsSkills
- Customer queuing management
- Alcohol serving techniques
- Patience and tolerance
- Product stocking
- Stock rotation practices
- Use of bar equipment
- Cash handling
- Customer Service
- Payment Processing
- Cash and credit transactions
- Professional attitude
- Strong communication
Certification
Full UK Driving License
Timeline
Bar staff member
Pudsey Liberal Club
08.2023 - Current
Shop supervisor
Sue Ryder Charity Shop
04.2023 - 07.2023
Charity shop volunteer
Sue Ryder Charity Shop
09.2021 - 04.2023
Kitchen staff member
Tracy's Kitchen
07.2021 - 01.2023
Care assistant
The Gables Nursing Home
07.2019 - 03.2020
NVQ Level 3 - Information And Guidance
St Giles Trust
09.2009 - 05.2010
NVQ Level 2 - Peer Mentor
ChangeGrowLive
09.2007 - 05.2008
Mature Access - Media Studies
Park Lane College
09.2001 - 04.2003
GCSEs - English Dual Award
Lawnswood School
GCSEs - Mathematics
Lawnswood School
GCSEs - Human Biology
Lawnswood School
GCSEs - Home Economics
Lawnswood School
RSA 1 And 2 - Keyboard Applications
Lawnswood School