Lily Smallacombe
Taunton,England
Summary
Motivated and friendly college student with experience in customer service, waitressing, fast food selling and point of sale systems with cash handling in high-pressure settings. Demonstrates strong organisational skills, punctuality and reliability, ensuring tasks are completed efficiently.
Proficient in effective communication, order management, and operational efficiency to enhance customer satisfaction.
Demonstrates strong multitasking abilities and rapid adaptability to new menus and procedures.
Sound knowledge of food safety, dietary allergens and cleaning systems.
Eager to learn and contribute effectively in a dynamic work environment.
Overview
2
2
years of professional experience
2030
2030
years of post-secondary education
1
1
Certification
Work history
Front of house team member
Ginger & Pink Ltd
Taunton, Somerset
2026.02 - Current
- Prepared hot and beverages for customers on ordering.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Operated POS systems effectively and accurately processing customer bill payments.
- Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Practiced healthy and safety measures to comply with regulations.
- Maintained high standards of customer service during peak times.
Hospitality role
Thomas Franks, Somerset County Cricket Club
Taunton, Somerset
2025.08 - Current
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Completed customer orders with speed and accuracy using point of sale systems.
- Served fast food and beverages in line with food safety and allergens regulations.
- Offered friendly and efficient customer service.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Babysitter
Marsha Hall
Taunton, Somerset
2025.08 - Current
- I babysit regularly for a young family with pets.
- Responded appropriately to physical and emotional needs of the child, ensuring their comfort at all times.
- Received positive feedback from parents due to exceptional babysitting service provided consistently.
- Supervised and monitored the safety of children in care to ensure well-being at all times.
Work Experience placement
Day Surgery Ward, Musgrove Park hospital
Taunton, Somerset
2024.07 - 2024.07
- I shadowed and helped nursing staff to admit patients pre-surgery and to check on their needs post-operatively until transfer or discharge home.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
Health & Social Studies experience
Calway House
Taunton, Somerset
2024.03 - 2024.03
- I assisted elderly residents at Calway House with their social activities as part of my BTEC Health and Social Science course.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
A Level - Law, Criminology
Richard Huish College
TauntonGCSE - English Literature, English Language, Mathematics, Foundation Science, Health and social care, History, Business
Bishop Fox’s School
Taunton 2020.09 - 2025.05
Skills
- Attentive customer service skills
- Handling point of sale systems and cash
- Effective communication skills with customers and colleagues
- Efficient food and beverage service including hot and cold drink making
- Hard-working with great teamwork skills
- Organised, reliable and punctual
- Positive, friendly and enthusiastic
- Food safety, food allergen and dietary awareness
- Knowledge of health & safety and of cleaning procedures
- Provides babysitting services
Certification
I have completed the Food Safety and Hygiene (Level 2) certificate, Food Allergy Awareness certificate and Essential Health and Safety Training certificate in August 2025 for Thomas Franks, Somerset County Cricket Club.
REFERENCES
- J, Trudy, Careers Co-ordinator, JTruby@bishopfoxs.co.uk, 01823 289211, Bishop fox’s school, Taunton, TA1 3HQ
- Marsha, Hall, Childcare employer, Will be provided, 25 Mattravers Way, Taunton, TA1 3FR
Additional Information
At Bishop Fox’s school: -
- I gained my Bronze Duke of Edinburgh award in 2023.
- I volunteered on a conservation project in Tanzania in July 2023.
- I was sponsored by the South Bristol Youth Organisation and successfully completed the Insight into Apprenticeships programme (November 2023 – June 2024).
- I was a Prefect during my final year at school (September 2024 – June 2025).
- I gained excellence badges in Business, Computing and Dance.
- I have attended ballet and jazz dance classes since I was 6 years old at Tamsin Alicia School of Dance (2014 – 2025).
ACHIEVEMENTS, HOBBIES AND INTERESTS
- At Bishop Fox’s school: I gained my Bronze Duke of Edinburgh award in 2023.
- I was sponsored by the South Bristol Youth Organisation and successfully completed the Insight into Apprenticeships programme (November 2023 – June 2024).
- I volunteered on a conservation project in Tanzania in July 2023.
- I was a Prefect during my final year at school (September 2024 – June 2025).
- I gained excellence badges in Business, Computing and Dance.
- I have attended ballet and jazz dance classes since I was 6 years old at Tamsin Alicia School of Dance (2014 – 2025).
Timeline
Front of house team member
Ginger & Pink Ltd
2026.02 - Current
Hospitality role
Thomas Franks, Somerset County Cricket Club
2025.08 - Current
Babysitter
Marsha Hall
2025.08 - Current
Work Experience placement
Day Surgery Ward, Musgrove Park hospital
2024.07 - 2024.07
Health & Social Studies experience
Calway House
2024.03 - 2024.03
GCSE - English Literature, English Language, Mathematics, Foundation Science, Health and social care, History, Business
Bishop Fox’s School
2020.09 - 2025.05
A Level - Law, Criminology
Richard Huish College