Jana Manfredi
Birmingham,West Midlands
Summary
Extensive experience in high and low-volume hospitality environments. Adept at managing customer interactions and ensuring perfect service. Ability to handle bookings, process payments, and maintain high-quality standards in fast-paced settings. Barista-trained and skilled in bar operations, with expertise in silver service & Italian dining. Committed to enhancing dining experiences through detailed knowledge of menus and beverages, while effectively resolving customer concerns.
Overview
5
5
years of professional experience
Work History
Front of House Team Member
Ristorante Café Arena
Birmingham
11.2024 - 02.2026
- Took customer orders accurately and communicated details to kitchen staff.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
Front of House Team Member
Rookery Hall Hotel & Spa
Cheshire
02.2021 - 08.2023
- Documented customer orders, calculated bills and processed payments.
- Inspected tables before guest arrival, maintaining establishment high-quality standards.
- Presented menus, explained daily specials, and made recommendations based on customer preferences to enhance dining experiences.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Operated the café bar independently - Taking and making orders, operating the cash drawer and payment machines, clearing tables, and running the pot and glass wash.
Education
Bachelor of Arts - Interior Architecture & Design
Birmingham City University
Birmingham, BIR01-2026
Art & Design Extended Diploma
South Cheshire College
Cheshire01-2022
Skills
Extensive FOH experience
Accepting and organising bookings
Barista-trained
Bar-trained
Silver Service-trained
Attentive Customer Service
Languages
English
First Language
Italian
Upper Intermediate
B2
Timeline
Front of House Team Member
Ristorante Café Arena
11.2024 - 02.2026
Front of House Team Member
Rookery Hall Hotel & Spa
02.2021 - 08.2023
Bachelor of Arts - Interior Architecture & Design
Birmingham City University
Art & Design Extended Diploma
South Cheshire College