Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Rylance

South Shields,Tyne and Wear

Summary

An organised and motivated individual with strong time-management skills looking for the next step. I am a keen worker, able to learn new tasks quickly and complete them to a high standard.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front of house team member

Mitchells & Butlers
Sunderland, Tyne and Wear
01.2024 - Current
  • Enhanced guest experience with a friendly and helpful attitude.
  • Balanced the needs of multiple tables whilst maintaining top-quality customer service.
  • Checked guest satisfaction regularly, addressing any issues promptly.
  • Assisted guests with queries or requests for optimal guest experience.
  • Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
  • Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Operated POS systems effectively, accurately processing numerous tables orders.
  • Processed cash and card payments promptly, minimising customer waiting times and ensuring accuracy of cash payments to align with financial records
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity and maintain a clean space in order to create a welcoming atmosphere for guests.

Front of house team member

Redfox gardenworld & coffee shop
Gateshead, Tyne and Wear
05.2023 - 12.2023
  • Cleaned counters, machines, utensils and seating areas to maintain cafe conditions.
  • Collected, washed and put away glassware between guests.
  • Washed cutlery and crockery using industrial dishwashers, as well as manual methods.
  • Delivered food and drinks from the kitchen to respective tables to meet timely expectations.
  • Prepared and served hot beverages promptly.
  • Used kitchen equipment as instructed whilst following safety protocols.
  • Cooperated with kitchen team to improve workflow.
  • Assisted chefs with preparing and presenting food, paying attention to detail to maintain quality standards.
  • Prepared simple food items, freeing up chefs to focus on complex work.
  • Completed closing duties to a high standard to ensure a smooth run for opening co-workers.

Education

Certificate of Higher Education - Biomedical Science

Lancaster University
Lancaster
10.2025 -

A-Levels - Chemistry, Biology, Psychology

Gateshead College
Gateshead
09.2022 - 06.2024

GCSEs -

Harton Academy
South Shields
09.2017 - 06.2022

Skills

  • Cash handling
  • Microsoft Word, Excel and Powerpoint
  • Organisation and time management
  • Attentive customer service
  • Effective communication
  • Teamwork skills
  • Managing issues and complaints

Certification

Completed a six-month virtual work experience programme with Allied Healthcare Mentor. This gave me insight into how healthcare professionals operate as a team and how to communicate effectively. I gained a Highly Commended Letter of Reference.

Timeline

Certificate of Higher Education - Biomedical Science

Lancaster University
10.2025 -

Front of house team member

Mitchells & Butlers
01.2024 - Current

Front of house team member

Redfox gardenworld & coffee shop
05.2023 - 12.2023

A-Levels - Chemistry, Biology, Psychology

Gateshead College
09.2022 - 06.2024

GCSEs -

Harton Academy
09.2017 - 06.2022

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Olivia Rylance