Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Lily-Rose Buskell

Guildford,Surrey

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Friendly and approachable, with excellent customer service skills coupled with ability to handle transactions and multitask in fast-paced environments. Adept in communication and teamwork. Reliable and hardworking individual with knack for providing excellent customer service and maintaining clean and organised work environment. Possesses strong communication skills and ability to work well under pressure.

Overview

4
4
years of professional experience
9
9
years of post-secondary education

Work History

Waitress assistant

Mitchells & Butlers
Ferndown, Dorset
02.2023 - 12.2024
  • Enhanced customer service by promptly taking orders and delivering food.
  • Maintained cleanliness in serving and dining area for hygienic environment.
  • Assisted in menu planning, contributing to variety and innovation.
  • Collaborated with team to provide efficient service during peak hours.

Waitress assistant

Fuller's
Burley, Hampshire
01.2023 - 03.2023
  • Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
  • Ensured customer satisfaction by addressing queries and complaints promptly.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Arranged tables and set up linens and silverware in preparation for guests.

Waitress

Marston's
Ferndown, Dorset
12.2021 - 12.2022
  • Improved customer satisfaction by providing efficient and friendly service.
  • Managed table settings for enhanced dining experience.
  • Utilised professional communication skills to resolve customer complaints.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Maintained clean and organised dining area for customer comfort.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Accommodated special event needs, provided customised services for parties.

Waitress assistant

Lion Group Pubs
Rottingdean, Brighton and Hove
09.2020 - 07.2021
  • Advised customers on wine and beverage pairings with selected food items.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Increased order value by upselling sides, drinks and desserts.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.

Education

GCSEs - Maths

Seaford Head School
Seaford, East Sussex
09.2019 - 06.2021

GCSEs - English Language/Literature

Seaford Head School
Seaford
09.2019 - 06.2021

A-Levels - Film Studies

Brockenhurst College
Brockenhurst
09.2021 - 06.2023

A-Levels - Psychology

Brockenhurst College
Brockenhurst
09.2021 - 06.2023

A-Levels - Environmental Science

Brockenhurst College
Brockenhurst
09.2021 - 06.2023

A-Levels - Extended Project Qualification

Brockenhurst College
Brockenhurst
09.2022 - 06.2023

Skills

  • Proactive listening
  • Enthusiastic communicator
  • Efficient under pressure
  • Customer Service
  • Emotional support
  • Time management
  • Communicative and articulate
  • Customer complaint resolution
  • Sensitive to cultural differences
  • Multitasking efficiency
  • Customer engagement
  • Adaptability under pressure
  • Excellent stamina

Affiliations

  • Travelling and experiencing new cultures
  • Nutrition and healthy eating
  • Going to the cinema with friends and family
  • Reading fiction and healthy mental health books
  • Walking in The New Forest with my dogs

Accomplishments

    During my final year of college, I applied to be a student ambassador and was privileged enough to represent Brockenhurst College at several open events. I was also one of the six prefects at Ringwood Junior School which was a very exciting position that came with lots of responsibility and dedication. In addition, during my time in Guernsey, I was 14 and entered the talent show at my secondary school St Sampsons High where my best friend and I created a dance routine, our own costumes, and sang along to the famous 'Wannabe' by The Spice Girls and were extremely fortunate enough to come first place. I would also like to mention that I have taken part in a large variety of sports clubs, andruns such as Race for Life for several years and I have been involved in dancing, singing and acting which has made me the person I am today. During my final year at college, I also took on the additional responsibility of creating and developing an Extended Project Qualification to which I was very grateful to receive a high pass halfway through the year 2023 when I received my other A-Level results.

Languages

English
Native

Timeline

Waitress assistant

Mitchells & Butlers
02.2023 - 12.2024

Waitress assistant

Fuller's
01.2023 - 03.2023

A-Levels - Extended Project Qualification

Brockenhurst College
09.2022 - 06.2023

Waitress

Marston's
12.2021 - 12.2022

A-Levels - Film Studies

Brockenhurst College
09.2021 - 06.2023

A-Levels - Psychology

Brockenhurst College
09.2021 - 06.2023

A-Levels - Environmental Science

Brockenhurst College
09.2021 - 06.2023

Waitress assistant

Lion Group Pubs
09.2020 - 07.2021

GCSEs - Maths

Seaford Head School
09.2019 - 06.2021

GCSEs - English Language/Literature

Seaford Head School
09.2019 - 06.2021
Lily-Rose Buskell