Cristina Bogdan
Leeds,Leeds
Summary
Dedicated professional with a strong service-oriented mindset and exceptional patience under pressure. Demonstrates expertise in customer service, cash handling, and payment processing, ensuring prompt responses and empathetic service. Proficient in food safety, beverage serving, and table service, with a keen ability to engage customers effectively. Skilled in proactive listening and feedback reception, contributing to enhanced customer satisfaction. Career goals include advancing within the hospitality industry while maintaining high standards of service excellence.
Offering strong candidate for this job. Knowledgeable about teamwork, communication, and customer service. Adaptable and quick to learn new tasks. Ready to use and develop organisation, multitasking, and interpersonal skills in [Desired Position] role.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Waitress assistant
Devan
Leeds, West Yorkshire
2019.10 - 2019.12
- Reduced wait staff workload by providing diligent assistance during peak times.
- Collaborated with team to provide efficient service during peak hours.
- Streamlined order placements, enhancing communication with kitchen staff for quicker service.
- Operated cash register during busy hours, ensuring accurate and timely billing for customers. efficiently, ensuring accurate billing process for customers.
- Facilitated smooth operations by setting up tables and booths.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Verified customers' ages to comply with legal requirements. to ensure they met age requirements for purchase of alcohol.
Waitress assistant
Black Olive
Leeds, West Yorhsire
2019.03 - 2019.08
- Enhanced customer service by promptly taking orders and delivering food.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Assisted in food preparation, ensuring prompt service during busy times.
- Facilitated smooth operations by setting up tables and booths.
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
- Verified customers' ages to ensure compliance with alcohol purchase regulations. to ensure they met age requirements for purchase of alcohol,.
Warehouse packer
Torque Logistics
Leeds, West Yorkshire
2018.09 - 2018.09
- Ensured accurate packaging by diligently following packing instructions.
- Wrapped items securely using appropriate materials, minimising product damage during transit.
- Utilised space efficiently in cargo containers for optimal packing.
- Managed packing schedules effectively to meet delivery deadlines.
- Prepared shipping labels correctly for seamless delivery processes.
- Recorded package information accurately, facilitated smooth logistics processes.
- Coordinated with team members, improved overall productivity levels.
- Operated machinery safely whilst adhering to company protocols.
- Promoted cleanliness within the workspace; enhanced working conditions for colleagues.
- Followed company's recycling policy strictly during disposal of waste materials.
Cashier
Easy bite
Leeds, West Yorkshire
2017.03 - 2017.05
- Handled high volumes of transactions during holiday seasons efficiently.
- Processed payments swiftly for improved customer experience.
- Maintained professionalism and patience while resolving customer issues, enhancing overall satisfaction.
- Trained new cashiers on store policies and procedures to maintain standards.
- Provided accurate information on store promotions, helping customers make informed purchasing decisions.
- Maintained clean and organised workspace to ensure efficient service.
- Packaged customer items carefully, safeguarding merchandise during transit to prevent damage.
Education
NVQ Level 2 - Maths and English
Leeds City Collage
Leeds 2017.09 - 2019.08
Skills
- Patience under pressure
- Service-Oriented mindset
- Strong memory capacity
- Restocking servers station
- Proactive listening
- Prompt response
- Empathetic service
- Beverage serving
- Feedback reception
- Basic mathematics
- Calm under stress
- Cleaning procedures knowledge
- Cash handling
- Customer Service
- Payment Processing
- Table clearing
- Food preparation
- Order processing
- Table service
- Customer engagement
- Sterilisation techniques
- Table set up
- Food safety
- Food serving
- Rubbish disposal
Languages
Romanian
Native
English
Fluent
Timeline
Waitress assistant
Devan
2019.10 - 2019.12
Waitress assistant
Black Olive
2019.03 - 2019.08
Warehouse packer
Torque Logistics
2018.09 - 2018.09
NVQ Level 2 - Maths and English
Leeds City Collage
2017.09 - 2019.08
Cashier
Easy bite
2017.03 - 2017.05