Niamh Fletcher
Redhill,Surrey
Summary
Outgoing Waitress eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner. Brings 4 years of fine dining experience.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Waitress assistant
Vins catering
Redhill, Surrey
02.2024 - Current
- Enhanced customer service by promptly taking orders and delivering food.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Assisted in menu planning, contributing to variety and innovation.
- Collaborated with team to provide efficient service during peak hours.
- Assisted head waitress with large party coordination, aiding in smooth function.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Bartender
New Port arms
Southwick, West Sussex
04.2023 - 07.2023
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
Personal assistant
Southwick, West Sussex
12.2022 - 04.2023
- Streamlined administrative processes to improve office efficiency.
- Coordinated daily schedules for CEO with meticulous attention to detail.
- Managed correspondence, reduced response time by ensuring timely replies.
- Organised meetings, improved communication within the team.
- Assisted in project management, contributed to successful completion of crucial projects.
- Handled purchasing tasks for office supplies, optimised resource utilisation.
- Resolved administrative issues promptly, minimised downtime in operations.
Dog groomer
Barkers
Bletchingley, Surrey
03.2022 - 12.2022
- Ensured dogs comfort by maintaining grooming salon cleanliness.
- Maintained records for improved client relationship management.
- Promoted business growth with high-quality pet styling services.
- Enhanced customer satisfaction by offering flexible appointments.
- Demonstrated expertise in breed-specific cuts, leading to satisfied customers.
- Supported colleagues during busy periods; fostered teamwork within the salon.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
Education
GCSEs - Maths, English and combined science
Saint Bedes school, Redhill
Redhill, Surrey 02.2014 - 07.2018
personal training - Health and fitness
Focus Fitness
London 07.2023 - 09.2023
Skills
- Adaptability under pressure
- Complex tray carrying
- Proactive listening
- Effective up-selling
- Special events catering
- Familiarity with allergens
- Guest seating arrangements
- Table setting
- Order taking
- Cash handling
- Customer engagement
- Excellent stamina
- Precision in measurements
- Hand-Eye coordination
- Stock rotation
- Food safety understanding
- Restaurant equipment use
- Strong memory capacity
- Communicative and articulate
- Customer complaint resolution
Affiliations
- health and fitness
- Charity work
Accomplishments
I proudly highlight my role as a volunteer at Osborne community investment team, where I actively contributed to uniting the local community, my efforts included assisting young cares, the elderly and adults with disabilities.
Timeline
Waitress assistant
Vins catering
02.2024 - Current
personal training - Health and fitness
Focus Fitness
07.2023 - 09.2023
Bartender
New Port arms
04.2023 - 07.2023
Personal assistant
12.2022 - 04.2023
Dog groomer
Barkers
03.2022 - 12.2022
GCSEs - Maths, English and combined science
Saint Bedes school, Redhill
02.2014 - 07.2018
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