Liberty Payne
Swansea,West Glamorgan
Summary
Dedicated professional with expertise in hostile situation management, customer follow-up procedures, and inventory control. Demonstrates a strong understanding of sales principles and excels in product upselling and cross-selling. Known for clear communication, friendly demeanour, and strong empathy, ensuring exceptional customer service. Proficient in complaint management, payment processing, and telephone etiquette. Committed to fostering respectful interactions and achieving career growth within the sales industry.
Overview
6
6
years of professional experience
Work history
Security officer
Shield Security
Swansea, City and County of Swansea
04.2024 - Current
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
- Recorded all security breaches for future reference and analysis.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Created hazard-free environment by reporting on building damage and irregularities.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Remained focused and vigilant during long periods of sitting, walking and standing for dependable security services.
- Secured personnel and premises by inspecting buildings and patrolling
Customer services advisor
The Consumer Helpline
Swansea, City and County of Swansea
11.2023 - 04.2024
- Utilised effective listening skills whilst interacting with customers to understand their needs better.
- Troubleshot product issues for resolution swiftly and accurately.
- Advised clients on travel insurance options leading to additional policy sales.
- Provided professional advice on travel insurance policies to ensure customer protection abroad.
- Recommended suitable travel insurance policies to clients, ensuring comprehensive coverage during holidays.
Sales assistant
Admiral
Swansea, City and County of Swansea
07.2022 - 04.2023
- Handled complex car insurance issues with due diligence and expertise for satisfactory outcomes.
- Managed complex insurance queries, resulting in improved customer relationships.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
Sales Assistant
Lextan
Swansea, City and County of Swansea
01.2022 - 06.2022
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Offered personalised shopping advice to enhance customer experiences.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Treated each client individually, providing personalised advice and recommendations based on skin type and personal preferences.
- Improved customer satisfaction with friendly and professional service.
- Balanced multiple responsibilities during busy periods without compromising service quality.
- Developed good rapport with customers through attentive listening and communication skills.
Sales assistant
Greggs Bakery
Swansea, City and County of Swansea
08.2021 - 01.2022
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Built strong relationships with regular customers for repeat business.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Assisted customers with product selection for optimal satisfaction.
- Improved customer service by efficiently handling queries and complaints.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Managed till operations smoothly, reducing waiting time for customers.
Sales Assistant
Primark
Swansea, City and County of Swansea
11.2019 - 08.2021
- Managed till operations smoothly, reducing waiting time for customers.
- Assisted customers with product selection for optimal satisfaction.
- Collaborated effectively with team members to meet sales targets.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Improved customer service by efficiently handling queries and complaints.
- Trained new staff members, fostering a supportive working environment.
- Conducted daily inventory checks to manage stock levels accurately.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Ensured stock replenishment in a timely manner to maintain product availability.
Sales Assistant
Smyths Toys Superstores
Swansea, City and County of Swansea
09.2019 - 11.2019
- Handled stock control, ensuring timely replenishment of best-selling items.
- Sorted incoming shipments, maintaining the backroom inventory in neat order.
- Monitored store cleanliness, creating a pleasing shopping environment for customers.
- Completed thorough product training sessions, enhancing ability to recommend suitable toys based on age appropriateness and safety regulations.
- Delivered excellent customer service to encourage repeat business.
- Demonstrated high level of patience when dealing with indecisive or demanding customers.
Skills
- Hostile situation management
- Customer follow-up procedures
- Inventory control understanding
- Knowledge of sales principles
- Respectfulness
- Product upselling capabilities
- Strong empathy
- Complaint management
- Payment Processing
- Clear communication
- Friendly demeanour
- Telephone etiquette
- Upselling and cross-selling
Timeline
Security officer
Shield Security
04.2024 - Current
Customer services advisor
The Consumer Helpline
11.2023 - 04.2024
Sales assistant
Admiral
07.2022 - 04.2023
Sales Assistant
Lextan
01.2022 - 06.2022
Sales assistant
Greggs Bakery
08.2021 - 01.2022
Sales Assistant
Primark
11.2019 - 08.2021
Sales Assistant
Smyths Toys Superstores
09.2019 - 11.2019
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