Jennifer Cooper
Bognor Regis,West Sussex
Summary
Highly skilled and SIA licensed security professional with extensive expertise in crowd control strategies, emergency response coordination, and public area safety checks. Demonstrates proficiency in risk assessment, conflict management, and ethical conduct while upholding company policies and ensuring the safety of individuals and assets. Adept at operating advanced security systems, including CCTV and biometric technologies, alongside conducting thorough inspections and incident investigations. Committed to maintaining integrity, professionalism, and resilience under pressure while delivering exceptional customer service. Career goals include advancing leadership capabilities within the security sector to further enhance operational efficiency and team performance.
Knowledgeable about maintaining safety and security in various environments. Strong communication and observational skills, with calm and composed demeanour during emergencies. Ready to use and develop attention to detail, problem-solving, and interpersonal skills in venue controller role in entertainment venues.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work history
Security officer
Butlins
Bognor Regis, West Sussex
2024.10 - Current
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Patrolled premises regularly, contributing to a safe work environment.
- Coordinated with other officers on shift changes smoothly and effectively.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
- Trained new members of the security team, raising overall team performance levels.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Worked in security control room to continuously monitor CCTV feeds.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
- Collaborated with security teams and emergency services to resolve urgent situations.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Eliminated unauthorised access through effective employee and visitor screening.
- Remained flexible in rapidly moving environment and adapted to developing situations.
- Created hazard-free environment by reporting on building damage and irregularities.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted audits of existing systems, identified opportunities for improvement in security infrastructure.
- Conducted routine security checks across the premises, ensured optimal vigilance.
- Responded promptly and effectively during critical situations maintaining orderliness during crises.
- Identified potential security risks, enhanced overall company protection.
- Warmly greeted customers and proactively reduced wait times.
- Monitored fire exits and alarm systems to guarantee readiness in case of emergencies.
- Dealt with difficult individuals or groups, maintained peace and order.
- Enforced venue policies for a safe environment.
- Ensured compliance with health and safety regulations by carrying out regular checks.
- Worked closely with colleagues to maintain team efficiency.
- Responded quickly to incidents, prevented escalation.
- Maintained site security by conducting regular patrols.
- Recorded incident reports accurately post-event.
- Assisted in emergency situations, ensured safety of all present.
- Managed queues efficiently during peak hours.
- Conducted ID checks for age verification.
- Checked bags at entrance for contraband items.
- Demonstrated thorough knowledge of licensing laws, upheld standards consistently.
- Reported any suspicious behaviour to the management immediately.
- Controlled access points to prevent unauthorised entry.
- Created and maintained secure, safe and welcoming environment for patrons.
- Maximised site security, maintaining effective communication with other door supervisors to coordinate conflict resolution actions.
- Used approved techniques to defuse conflict and remove unruly guests.
- Applied crowd-control techniques to foster order and safety.
- Checked and monitored exit points to prevent unauthorised departures.
Lash technician
Self Employed
Worthing, West Sussex
2018.02 - 2024.09
- Offered aftercare advice for longer-lasting results.
- Improved client satisfaction with personalised consultations.
- Offered home-care instructions post treatment aiding in the longevity of the extensions.
- Ensured timely completion of appointments whilst maintaining high-quality standards.
- Applied lash extensions for enhanced look.
- Maintained up-to-date knowledge of industry trends to provide best service.
- Attended training courses regularly for staying abreast of latest industry developments.
- Practised safe removal techniques to protect client's natural lashes from damage or strain.
- Demonstrated proficiency in classic, hybrid, volume and mega-volume applications to meet diverse client preferences.
- Achieved full lash coverage using various application techniques.
- Regularly sanitised tools and workspace in line with professional health guidelines, prioritising cleanliness at all times.
- Provided excellent customer service leading to repeat bookings.
- Utilised proper isolation techniques during lash extension application process, minimising eye irritation.
- Performed patch tests, ensuring safety and minimising possible allergic reactions.
- Increased client comfort by ensuring a clean and hygienic work area.
- Consulted with clients and made recommendations to achieve desired results.
- Applied artificial lashes to clients to enhance natural appearance and beauty.
- Responded to guests' requests for complete satisfaction.
- Operated phone system to answer questions and book appointments for existing clients.
- Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
- Kept client records regularly updated with detailed information on previous treatments.
Health care assistant
Allied Healthcare
Littlehampton, West Sussex
2004.08 - 2018.05
- Prepared meals for patients, ensured balanced nutrition intake.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Provided emotional support to patients and their families during difficult times.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Assisted in patient care, improved comfort and well-being.
- Enhanced healing process by changing wound dressings regularly.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Worked closely with nurses to maintain high levels of communication.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Prepared healthy meals and delivered feeding support.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Safely escorted patients during medical appointments and hospital visits.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Submitted reports to manager regarding status of client.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Safely and securely transported patients using hoists and wheelchairs.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Maintained up-to-date patient records to enable care continuity between support providers.
- Actively developed professional healthcare competencies through regular training.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Kept patient environments clean and neat following optimum hygiene standards.
- Provided end of life care, offering dignity and comfort in final stages .
- Assisted in mobility to reduce risk of falls or injuries.
- Provided night-time support when needed, ensuring restful sleep for the clients.
- Ensured well-being of the client with daily health assessments.
- Performed light housekeeping tasks, creating a comfortable living space for the client.
- Supported emotional well-being through empathetic interactions.
Education
GCSEs -
The Angmering School
West Sussex 1996.09 - 2000.07
Diploma of Higher Education - Beauty
Beauty Training Accademy
Lancing, West Sussex 2016.08 - 2018.01
SIA Door Supervisor
Get Licenced
Portsmouth 2024.05 - 2024.05
Skills
- People evacuation procedures
- Decision-Making under stress
- Ethical conduct upholding
- Body search procedures
- CCTV operation knowledge
- Public area safety checks
- Personal protection protocols
- Patrolling expertise
- Biometric systems operation
- Crowd control strategies
- Customer service dedication
- Company policy enforcement
- Restrained use of force
- Integrity maintenance
- Vehicle inspection techniques
- Hostile situation management
- Security equipment handling
- Alertness and awareness
- Risk assessment capability
- Responsive communication
- Fire safety training
- Report-writing
- Evidence preservation
- Sensitive information handling
- Driving licence
- Professional demeanour
- Alarm system testing
- Safety inspections
- Radio communications
- Emergency response coordination
- Radio communication proficiency
- Resilience under pressure
- Keyholding services
- Patrol adeptness
- Decision making under pressure
- Emergency response readiness
- Patrol techniques
- Incident reporting accuracy
- Crowd control efficiency
- Safety consciousness
- Time efficiency
- Initiative taking
- First aid proficiency
- Risk assessment proficiency
- Vehicle search procedures
- Team Leadership
- Alcohol licensing laws familiarity
- Terrorism awareness
- Reliable decision making
- Radio communication proficient
- Door supervisor licensing
- Empathy for customers
- Crowd control strategy
- Bag search procedures
- Training team members
- Assertiveness in enforcing rules
- Patience under pressure
- Vigilance and awareness
- Conflict management
- Record-keeping
- Access control management
- Incident investigation
- Emergency evacuation planning
- De-escalation techniques
- Supervisory leadership
- Emergency Response
- UK Driving Licence
- Behaviour observation
- SIA licensed
- Guest experiences
- Licensed venue security
- Health and safety consciousness
- Alcohol awareness
- Tactful assertiveness
- Punctuality and reliability
- Entry denial decision making
- Bag search proficiency
- Patrol reporting
- First aid training
Timeline
Security officer
Butlins
2024.10 - Current
SIA Door Supervisor
Get Licenced
2024.05 - 2024.05
Lash technician
Self Employed
2018.02 - 2024.09
Diploma of Higher Education - Beauty
Beauty Training Accademy
2016.08 - 2018.01
Health care assistant
Allied Healthcare
2004.08 - 2018.05
GCSEs -
The Angmering School
1996.09 - 2000.07