Liam Dyer
Burnopfield,Newcastle upon Tyne
Summary
Driven professional with a knack for leadership and problem-solving, bringing strong organisational and communication skills. Committed to driving positive outcomes and fostering supportive work environment. Dedicated team player, proactive and hands-on in task completion. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
22
22
years of professional experience
4041
4041
years of post-secondary education
Work history
Assistant Manager
Subway
Team Valley Gateshead, Trinity Square Gateshead and Collingwood Street Newcastle
2003.11 - 2026.02
- Leadership & Team Management
- Team leadership and staff supervision
- Recruitment and training.
- Staff scheduling and shift coordination.
- Store Operations
- Managed daily operations of a busy subway sandwich shop.
- Opening and closing procedures and end to end store operations management
- Maintaining Subway brand standards
- Quality control and food presentation
- Health, safety, and food hygiene compliance
- Customer Service
- Delivering excellent customer service
- Handling customer complaints and service recovery
- Managing high-volume service environments
- Building customer loyalty and satisfaction
- Stock & Inventory
- Inventory control and stock ordering.
- FIFO stock rotation
- Waste reduction and cost control.
- Financial & Administrative
- Cash handling and daily reconciliation.
- Sales monitoring and basic financial reporting
- Budget awareness and profit optimization
- Loss prevention
- Sales & Business Performance
- Driving sales through upselling and promotions
- Meeting KPIs and performance targets
- Supporting marketing initiatives
- Personal & Transferable Skills
- Effective communication and leadership
- Time management and multitasking
- Problem-solving and decision-making
- Reliability and accountability
Sandwich Artist / Training as Assistant Manager
Subway Team Valley Gateshead
2021.06 - 2023.11
- Customer service and guest engagement
- Food preparation and safe food handling
- Cash handling and POS system operation.
- Order accuracy and attention to detail.
- Time management in challenging environments
- Teamwork and collaboration
- Inventory stocking and rotation (FIFO)
- Cleanliness and sanitation compliance
- Upselling and promotional awareness
- Following recipes and brand standards
- Multitasking during peak hours
- Problem-solving and conflict resolution
Back of House Team Member
Pizza Hut, Metrocentre, Gateshead
Metrocentre, Gateshead
2019.08 - 2021.05
- Carried out day-to-day duties accurately and efficiently. Working in food preparation, maintaining hygiene standards, and working as part of a team in a fast-paced kitchen environment.
Paper Boy
Evening Chronicle, Burnopfield, Durham
Burnopfield, Durham
2018.03 - 2019.07
- Responsible for delivering daily newspapers to residents - Monday to Sunday.
- SKILLS
Education
NVQ Level 3 - Engineering
Newcastle College
Newcastle upon TyneGCSE - English
Newcastle College
Newcastle upon TyneGCSEs -
Tanfield Comprehensive School
Stanley, Durham /2014 - /2019
Skills
- Compliance awareness
- Time management mastery
- Retail operations understanding
- Supervisory expertise
- Communication excellence
- Staff mentoring
- Staff management
References
- Liam, Richardson, Subway Manager, liam.richardson6@gmail.com, 07472724857
- Dan, McGee, Subway Manager, 07914949514
References
References available upon request.
Timeline
Sandwich Artist / Training as Assistant Manager
Subway Team Valley Gateshead
2021.06 - 2023.11
Back of House Team Member
Pizza Hut, Metrocentre, Gateshead
2019.08 - 2021.05
Paper Boy
Evening Chronicle, Burnopfield, Durham
2018.03 - 2019.07
Assistant Manager
Subway
2003.11 - 2026.02
NVQ Level 3 - Engineering
Newcastle College
GCSE - English
Newcastle College
GCSEs -
Tanfield Comprehensive School
/2014 - /2019