LESLIE APPIAH
Peterborough,Cambridgeshire
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. I take on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Customer assistant
Iceland
Harlow, Essex
10.2022 - 08.2023
- Offered advice on product selection for enhanced levels of support and service.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled cash and card payments with accuracy.
- Created attractive visual merchandising and shop window displays.
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Education
GCSEs - Maths, Science, English and Child Development
Hinchingbrooke School
Harlow, Essex 09.2018 - 07.2023
Skills
- Exemplary customer service
- Self-motivated
- EPOS knowledge
- Team player
- Keen problem solver
- Retail sales expertise
- Customer experience
- First aid trained
- Hate crime trained
Languages
English
Fluent
Twi
Advanced
Timeline
Customer assistant
Iceland
10.2022 - 08.2023
GCSEs - Maths, Science, English and Child Development
Hinchingbrooke School
09.2018 - 07.2023