Jack McCrindle
Bebington,Wirral
Summary
Enthusiastic Customer Assistant providing exceptional levels of customer care with a consistent can-do attitude. Self-motivated to greet customers and process transactions in timely and efficient manner. Expertise and enthusiasm for outfit recommendations and visual merchandising. Who has a strong passion for the game of golf as an experienced golfer with equal experience as a customer assistant.
Overview
3
3
years of professional experience
Work History
Customer Assistant
Hot Golf
Ellesmere Port, Cheshire
04.2023 - Current
- Provided fast checkout service with high levels of customer care and transaction speed.
- Offered advice on product selection for enhanced levels of support and service.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Handled cash and card payments with accuracy.
- Performed daily opening and closing functions and inventory management.
- Created attractive visual merchandising and shop window displays.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
Customer Service Specialist
John Lewis & Partners
Liverpool, Merseyside
05.2021 - 03.2023
- Performed cashier duties, including balancing and end-of-day banking.
- Offered prompt solutions to maintain customer satisfaction.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Improved customer retention by [Number]%, through service and account management.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Offered detailed advice on product and service benefits.
- Adhered strictly to policies and procedures for continued company compliance.
- Practiced cross-selling techniques to showcase other products and services.
- Participated in staff meetings to discuss new developments.
- Scheduled customer appointments and sent reminders to maintain active schedule.
Golf Caddy
Royal Liverpool golf club
Wirral
01.2020 - 01.2023
- Assisted with promotion and marketing of membership and services.
- Offered non-specialist coaching following pre-determined programs and activity guidelines.
- Provided professional and customer focused reception to all users.
- Up-sold members on retail products, generating additional income.
Customer Service Advisor
Marks & Spencer
Chesterr, Cheshire
10.2020 - 01.2021
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Kept abreast with latest product developments to inform customers.
- Practiced cross-selling techniques to showcase other products and services.
- Assisted manager in implementing and updating procedures to sustain quality standards.
Education
GCSEs - Mathematics, Science and English as well as 8 other GCSEs at grade 6 and above.
St John Plessington Catholic College
Wirral 09/2014 - 07/2019
A-Levels - Mathematics, Physics and Geography
St John Plessington Catholic College
Wirral 09/2019 - 05/2021
Master of Science - Physics
University of Liverpool
Liverpool 10/2021 -
Skills
- Physical fitness training
- EPOS knowledge
- Retail sales expertise
- Self-motivated
- Exemplary customer service
- Keen problem solver
- Advanced product knowledge
- Salesforce
- Customer retention
- 3 handicap golfer at Royal Liverpool who has a strong passion for golf and the beautiful game
- Played county level golf at boys and mens level
Timeline
Customer Assistant
Hot Golf
04.2023 - Current
Customer Service Specialist
John Lewis & Partners
05.2021 - 03.2023
Customer Service Advisor
Marks & Spencer
10.2020 - 01.2021
Golf Caddy
Royal Liverpool golf club
01.2020 - 01.2023
GCSEs - Mathematics, Science and English as well as 8 other GCSEs at grade 6 and above.
St John Plessington Catholic College
09/2014 - 07/2019
A-Levels - Mathematics, Physics and Geography
St John Plessington Catholic College
09/2019 - 05/2021
Master of Science - Physics
University of Liverpool
10/2021 -
Similar Profiles
Monica YuMonica Yu
Server at Hot Hot ClaypotServer at Hot Hot Claypot
Romalda BjerregaardRomalda Bjerregaard
Yoga Teacher at Various Copenhagen Yoga Studios (Senses, Hot Yoga Hellerup, Hot Yoga Copenhagen, Yoga Center)Yoga Teacher at Various Copenhagen Yoga Studios (Senses, Hot Yoga Hellerup, Hot Yoga Copenhagen, Yoga Center)
Brent AmmonsBrent Ammons
General Manager of Operations at The Hot And Hot Fish ClubGeneral Manager of Operations at The Hot And Hot Fish Club
Elliott SnowElliott Snow
Primary school teacher at Irby Primary SchoolPrimary school teacher at Irby Primary School
Jessica FinlayJessica Finlay
Counter Service Assistant at Dee Catering LtdCounter Service Assistant at Dee Catering Ltd