Kieran Simpson
Middleton St George,Durham
Summary
Currently, in transition from full time education into employment. As I continue to grow as an individual, I'm looking to find an exciting starting point, to where I can begin to build a successful career in a professional environment. I am keen to increase my knowledge and experience further as well as adding to my current skills built through my previous education and employment positions. I consider myself to be a responsible, polite and hardworking young adult, who is willing to work hard through in all circumstances. I am enthusiastic, energetic and hold a desire to learn.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Customer Assistant
Vue Entertainment
Darlington, Durham
12.2022 - Current
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Offered advice on product selection for enhanced levels of support and service.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Handled cash and card payments with accuracy.
- Performed daily opening and closing functions and inventory management.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Kept abreast with latest product developments to inform customers.
- Coached and trained team members to increase productivity and growth.
- Assisted manager in implementing and updating procedures to sustain quality standards.
- Tracked orders and processed refunds for new and existing customers.
Picker and Packer
WM Morrisons Ltd
Darlington, Durham
04.2022 - 12.2022
- Packaged products using skin wrap machines.
- Processed orders using handheld scanners with speed and precision.
- Safely moved and stored stock to protect company assets.
- Complied with health and safety by responsibly using equipment.
- Completed work orders and packing slips with accuracy.
- Kept clean working area, reporting any issues to management.
- Followed moving and handling procedures to minimise risk of injury when lifting and carrying weights of up to 20kg.
- Maintained quick pace to meet order deadlines, contributing to smooth dispatch activities.
- Performed product inspections to support quality control initiatives.
- Checked quality of products and packaging to meet high standard.
- Sorted stock to prepare for processing activities and increase efficiency.
- Handled new products and returns in line with company procedure.
Front of House Team Member
The Devonport Hotel
Middleton St George, Darlington
06.2021 - 04.2022
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Verified ID of customers to determine eligibility for consumption of alcoholic beverages.
Education
A-Levels - Film Studies, Media Studies & Sociology
Queen Elizabeth Sixth Form College
Darlington 09.2021 - 06.2023
GCSEs - Maths, English, Science, Geography, Business, Performing Arts, R.E
Carmel College
Darlington 09.2016 - 05.2021
Skills
- Exemplary customer service
- Team player
- Keen problem solver
- Retail sales expertise
- Self-motivated
- Advanced product knowledge
- Customer retention
- Customer care
Timeline
Customer Assistant
Vue Entertainment
12.2022 - Current
Picker and Packer
WM Morrisons Ltd
04.2022 - 12.2022
A-Levels - Film Studies, Media Studies & Sociology
Queen Elizabeth Sixth Form College
09.2021 - 06.2023
Front of House Team Member
The Devonport Hotel
06.2021 - 04.2022
GCSEs - Maths, English, Science, Geography, Business, Performing Arts, R.E
Carmel College
09.2016 - 05.2021
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