Lesley Smith
Salisbury,Wiltshire
Summary
Dedicated and personable professional with a strong foundation in customer service and front desk security protocols. Demonstrates exceptional telephone operation skills, maintaining discretion and confidentiality while ensuring a well-presented reception area. Known for reliability, punctuality, and the ability to remain calm under pressure, with a positive outlook that enhances hospitality standards. Committed to maintaining high levels of security awareness and professional presentation, aspiring to further develop expertise in reception management.
Overview
6
6
years of post-secondary education
11
11
years of professional experience
Work history
Clerical officer
BSW Hospital Group
Salisbury, Wiltshire
2021.02 - Current
- Attended appointments, ensuring patients received scheduled care on time.
- Managed imaging bookings by creating x-ray, ultrasound, CT, and MRI appointments.
- Created and printed blood forms to support complete patient records.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Maintained accurate logs of visitor entries for security purposes.
- Maintained an organised reception area for a professional business environment.
- Upheld confidentiality with sensitive information handling procedures.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within the company.
Service advisor
Foray Ford
Andover, Hampshire
2015.08 - 2020.09
- Monitored stock of parts needed for repairs; eliminating any potential delays due to unavailability.
- Delivered excellent customer service by understanding and meeting their requirements.
- Improved customer satisfaction by providing timely and accurate information.
- Managed challenging customer situations for resolution and customer retention.
- Built rapport with customers, enhancing long-term relationships.
Education
GCSEs -
St Edmonds
Salisbury, Wiltshire 1986.09 - 1991.06
NVQ Level 2 - Hairdressing
Salisbury Collage
Salisbury, Wiltshire 2010.09 - 2011.07
Skills
- Telephone operation
- Reliable punctuality
- Front desk security protocols
- Discretion and confidentiality
- Hospitality standards
- Positive outlook
- Patience and composure
- Reception area maintenance
- Customer Service
- Calm under pressure
- Telephone skills
- Clean and tidy nature
- Well-presented
- Personable and outgoing
- Multitasking and prioritisation
- Trustworthy
- Security awareness
- Professional and smart presentation
Affiliations
- Running 5k 4/5 times a week ti keep fit. Spending time with my family, walking our puppy Mable and going away for weekends in our 20 year old T4
Accomplishments
In 2019 I ran London Marathon which to date has to be one of my biggest achievements not only because it was 26.2 miles but I was honored to raise £2,00.00 for charity. Crossing the finish line and being greeted by my family was the most emotional thing i will every experience.
References
References available upon request.
Timeline
Clerical officer
BSW Hospital Group
2021.02 - Current
Service advisor
Foray Ford
2015.08 - 2020.09
NVQ Level 2 - Hairdressing
Salisbury Collage
2010.09 - 2011.07
GCSEs -
St Edmonds
1986.09 - 1991.06